Key Account Manager - Mexico

Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an always-evolving catalog of automotive, heavy-duty and specialty vehicle products.  Today, we have more than 3,500 employees across 29 different locations, with a family of brands that also includes SuperATV and Dayton Parts. Publicly traded under the stock ticker DORM, reaching a revenue of $2 billion in 2024.

Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.

Job Summary

The Key Account Manager is the single point of contact for the day-to-day operational execution of assigned national customer accounts, ensuring strong service levels, sales performance, and customer satisfaction. This role requires a proactive, results-oriented individual who fully owns the customer relationship, drives internal coordination and collaboration, resolves issues promptly, and ensures flawless execution of commercial agreements. The  Key Account Manager is accountable for delivering assigned sales targets, implementing approved commercial actions, and maintaining a reliable and responsive customer experience.

Primary Duties

• Customer Ownership & Daily Account Management

Serve as the primary contact for assigned customers, managing daily communications, ensuring needs are addressed promptly, and maintaining a strong and professional relationship.

Operational Execution & Issue Resolution

Lead the execution of customer requirements including order management, service levels, delivery follow-up, product availability, pricing implementation, and problem resolution, ensuring smooth and timely operations.

Sales Performance & Program Execution

Implement approved commercial actions and customer programs to drive sales growth and margin performance within defined strategies and pricing frameworks.

Cross-Functional Coordination

Coordinate with internal teams (supply chain, pricing, product, operations, finance) to ensure timely responses, accurate information, and effective solutions that support the customer.

Forecasting, Reporting & Data Accuracy

Maintain accurate forecasts, track performance, monitor KPIs, and provide clear updates to leadership to support operational planning and decision-making.

Qualifications

Physical Requirement :   Capability to lift up to 50lbs.

Working Conditions : While performing the duties of this job, the employee is regularly required to reach, swivel, carry items from one building to another, and speak and actively listen.  Noise level is usually moderate.

Education / Experience

3+ years in Retail Sales or Product Category Management preferred.

Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO / AA Employer M / F / D / V.  #LI-MM1    www.DormanProducts.com