System Expert Voice

About us

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do

Voice services are a key part of Viasat’s product portfolio including Voice services for Fleet Express, Fleet Broadband, Global Satellite Phone Service and as well as Maritime and Aero Voice Safety Services. Maintaining high service availability is essential.

The post holder will work within a geographically diverse team who are responsible for all Viasat’s customer Voice Services focusing on operating the Voice network. This will include, troubleshooting network and customer issues, monitoring the Voice network and services, and driving evolution to a DevOps environment. Leading life cycle management activities - performing upgrades, deploying VNFs, integration, testing and migrations - as well as introduction of new services and network evolution.

The day-to-day

• The successful candidate is expected to contribute in the following areas :
• Investigate and resolve escalated Customer Voice Cases / Tasks
• Respond to and resolve Voice network operational Incidents
• Perform network configuration changes adhering to the change control process
• Lead software upgrades, migrations etc of network nodes
• Assist in monitoring network performance management, and evolution of automation to achieve a full DevOps environment
• Deploy, integrate and test new VNFs in private cloud (Openstack) and Public Cloud environments (AWS)
• Lead introduction of new services

What you'll need

What will help you on the job

EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

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