Product Manager

Were seeking a proactive detailoriented Product Manager to oversee the enduser

support experience and ensure seamless product delivery execution This is a hybrid role

that combines community engagement customer empathy and tactical product delivery

Youll act as both the connective tissue between our users and our product team and the

final link between product planning and engineering execution This is a fantastic

opportunity for someone looking to grow quickly by driving impact across multiple

touchpoints

What You'll Own

• EndUser Experience Product Support Stewardship
• Own the user experience across the Community Support channels internal
• website for our AI Digital Assistant Product
• Ensure all customer queries are addressed promptly coordinating with support and
• other teams as needed
• Keep documentation web page content up to date engaging and easy to navigate
• Monitor customer sentiment and feedback trends synthesize this into actionable
• insights Assist in creating and deploying user surveys
• Champion user needs by prioritizing their bugs and feature requests for the
• roadmap Be the voice of the customer to help our team to design an experience
• that delights our users
• Own channel communications post updates maintain transparency and foster a
• strong sense of community and trust
• Collaborate on internal and customerfacing videos demos or documentation
• Product Delivery Sprint Execution
• Translate epics and highlevel PRDs into clearly scoped Jira tickets with welldefined
• acceptance criteria
• Ensure sprint tickets are deliveryready and accurately reflect phased requirements
• Represent product in daily standups clarify questions and resolve blockers with
• urgency
• Keep engineering aligned with evolving priorities and support sprint planning and
• retrospectives from the product side

What You'll Bring