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Job Title : Senior Manager, Workforce Management Planning & Scheduling Location : Open to applicants from Jamaica, Mexico, and the Dominican Republic.

About the Role : We are seeking a Senior Manager of Workforce Management to lead strategic planning and operational execution, ensuring optimal staffing levels and streamlined operations. This role demands expertise in workforce planning, scheduling, and real-time management within a BPO environment.

Strategic Planning : Design and implement workforce management strategies that align with business objectives, enhancing productivity and service quality.

Performance Analysis : Analyze workforce performance data, generate reports, and recommend improvements for process enhancements.

Budget Management : Manage the workforce management budget, optimizing resource utilization to ensure cost-effectiveness.

Utilize workforce management tools and technologies to boost efficiency and accuracy in operations.

Compliance and Risk Management : Ensure adherence to all regulatory and company standards in workforce management practices.