Operational Excellence Supervisor (4PL) [11 / 11 / 2025]...

OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 26 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately held by LDI, Ltd.

Summary : 4PL Operational Excellence Supervisor

The 4PL Operational Excellence Supervisor will ensure the 4PL Excellence Coordinators & Specialists optimise execution of carrier and / or freight forwarder contracts by organising the best means of transporting goods using all modes of rail, road, air and sea as required. The role will oversee and organise the whole operational execution of the 4PL processes according to the Service Requirements of the Customer to include Booking, Documentation, Track and Trace and Data Integrity.

Duties and Responsibilities :

Operations :

• Booking : oversee the whole booking process from preparation, pre-DGD (Dangerous Goods Declaration), booking sent and accepted, driver details, pickup and final DGD
• Documentation : oversee customs declaration, ISF (Import Security Filing), VGM (Verified Gross Mass), Shipping Instruction, Draft Bill of Lading and documents sent to the carrier
• Data Integrity – complete daily checks on data accuracy in all shipments.
• Ensure that our technology platform is used to create / maintain highly efficient processes.
• Actively engage with our Quality Management System to ensure compliance with Industry leading standards, such as AEO and ISO
• Ensure that successful supplier relationships are in place.
• Ensure all jobs are completed in accordance with the companies operating procedures.
• Keep a clean workflow by timely executing all tasks and updating all shipments.
• Obtain, check and prepare documentation to meet customs and compliance with overseas countries' regulations and fiscal regimes.
• Maintain visibility and control through all phases of the process.
• Manage complete customs formalities and / or sub-contracting services
• Enter full job details into Cargowise.
• Ensure data input processing in 4PL Dashboard and 4PL systems in use.
• Assign tasks to the team members in a logical and efficient manner.
• Assign emails and tickets to the team members in a logical and efficient manner.
• Monitor and ensure optimal execution of all back-office activities by the team.
• Deal with escalations when needed

Team Relationships

Required Skills and Abilities :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience :

Physical Requirements :

OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.