Call Center Representative [Solo Quedan 15h]...

Job Title : Call Center Representative

Skills : Call Center, customer service, Finance, BFSI

Experience : 1 Year

Job Location : Avenida Paseo de la Reforma 342, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX, MX

Onsite

We at Coforge are hiring Call Center Representative with the following skillset :

• Handle inbound voice calls with professionalism and customer focus.
• Provide support on the following products and services :
• Credit Cards (including reporting lost / stolen cards)
• Checking & Savings Accounts
• Debit Cards
• Online Accounts & Mobile Banking
• Bill Pay & Mobile Deposits
• Loans & Mortgages
• Other voice-related tasks as mutually agreed upon.
• Inform customers of account status and complete maintenance requests (payments, balance transfers, etc.).
• Assist customers with questions, transactions, and escalations, ensuring timely resolution.
• Document all interactions in the client’s system with accuracy and compliance.

Requirements

Location : Mexico City (on-site)

Schedule : 10-hour shifts, Monday to Saturday (with one weekday off)

Hours of Operation : 6 : 00 AM – 4 : 00 PM

Experience Required : 6–9 months in a call center environment

English Level : B2+ to C1