[15 / 10 / 2025] Billing Specialist...

PURPOSE

The Billing Specialist I is responsible for working directly with customers, internal employees, and our carrier partners to answer questions and resolve issues, while maintaining a high level of customer service throughout all communications.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Research and resolve billing related inquiries and discrepancies
• Provide detailed explanations to customers regarding discrepancies, provide suggestions / solutions, and work with customer to obtain all required documents for dispute submission
• Submit dispute to carrier partners for resolution; maintain follow up with both carrier and customer until resolution is met
• Submit credit requests for customers and sales staff as necessary

REQUIRED KNOWLEDGE / SKILLS / ABILITIES

QUALIFICATIONS / EDUCATION :

PHYSICAL DEMANDS & WORK ENVIRONMENT

Work Environment : Job is typically performed in a general office environment.