SAP Integration- Service Management, Sr

SAP Integration- Service Management, Sr. Do you have experience in IT Services? Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!

Join our team! This role is part of a high-performing team of talented specialists who provide world-class support for Corporate Services. You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on SAP.

About the Role

In this opportunity as an SAP Integration- Service Management, Sr. you will :

• Deliver SAP WRP and S4 service lifecycle management focusing on day-to-day operation and service improvement, by ensuring reliability and availability.
• Collaborate with different partners and teams to implement IT standards (operational, compliance, etc) for SAP systems.
• Monitor, support, and improve services according to incident, change, and problem management for daily operations according to IT TR and SAP standards.
• Internal cross-functional collaboration for SAP transformation, through continuous process improvement and advisory on high-value propositions considering best practices.
• Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules / technical accordingly.
• Partner with application development teams to deliver operational readiness for new applications and features.
• Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
• Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting / exceeding SLAs.
• Responsible for monitoring and analyzing business operational and technical key metrics.

About You

You’re a fit for the role if your background includes :

What’s in it For You?

Hybrid Work Model : We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance : Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.

Career Development and Growth : By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.

Industry Competitive Benefits : We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture : Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.

Social Impact : Make an impact in your community with our Social Impact Institute.

Thomson Reuters is an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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