Talent.com
No se aceptan más aplicaciones
(Solo Quedan 24h) Head of Sales - Managed Services...

(Solo Quedan 24h) Head of Sales - Managed Services...

FoodhubCiudad de México, Ciudad de México, MX
Hace 5 horas
Descripción del trabajo

Sales & Service Manager

Immediate

Foodhub is a highly successful tech business providing EPOS and APOS systems to the restaurant and takeaway industry. Our online portal enables customers to order their favorite dishes at the click of a button.

With a 0% commission model, cutting-edge technology, dedicated customer service, and international advertising campaigns, our restaurant and takeaway partners are in great hands.

We are in hyper-growth mode, already supporting over 20,000 restaurant partners across three continents, with plans to double that number. As we expand into Mexico, we’re looking for a dynamic Operations Leader to drive performance, efficiency, and growth in the region.

This role reports to the Global Director of Operations.

Strong experience with POS systems, online ordering platforms, or food delivery technologies.

  • Solid background in the hospitality, restaurant, or food service industry.

7+ years of experience in operations leadership and / or large-scale sales management, preferably in BPO / call centre environments with international exposure.

Oversee daily operations across inbound and outbound sales, onboarding, workforce management, quality and compliance.

  • Monitor performance metrics, identify improvement areas, and implement corrective actions.
  • Develop, manage, and optimize budgets while ensuring cost efficiency.
  • Implement best practices to drive efficiency and sales / service quality.
  • Manage and mentor large teams across multiple channels (voice, chat, email).
  • Collaborate with global teams to ensure seamless customer experience and satisfaction.
  • Provide ongoing coaching and leadership to build capabilities and future leaders.
  • Expertise in operations, workforce management, and process improvement.
  • In-depth knowledge of sales strategies and techniques in high-volume environments.
  • Analytical and data-driven decision-making abilities.
  • C1 English proficiency + native Spanish.

    • Client Net Promoter Score (NPS)

  • SLA sales & service measures
  • Operational cost savings without compromising quality
    • Crear una alerta de empleo para esta búsqueda

    Solo Quedan 24H • Ciudad de México, Ciudad de México, MX