Customer Experience Ford Champ

Ford Champs looks forward to providing you with key knowledge and significant experiences for your professional career.

This is a great platform to connect with leadership, collaborate with professionals in many areas of the business and learn more about our Ford full time opportunities.

Throughout this program, there are many opportunities to gain insight and exposure to our business that will last a lifetime.Ford Champs will allow to get to now different business areas through 12 to 24 months, while you improve your skills and become a better professional.Customer Experience Ford Champ will be responsible for conducting customer feedback analysis, generating insights and reports, and ensuring proper follow-up on customer surveys.

Additional responsibilities include the development of support materials, testing digital platforms, coordinating dealer meetings, updating internal sites, and preparing executive-level presentations.What you ´ll need : Active student from any of the last 4 semesters of Business Administration, Marketing, Civil Engineering or IT with commercial approach90% English skills (oral, reading, writing and listening)Interest in customer experience, commercial strategy, and data analyticsKnowledge of data handling and analysisStrong communication skills and ability to work cross-functionallyProactive, organized, and detail-orientedKnowledge of AI is desirableWhat you ´ll do : Support and follow-up on customer surveysReview and validate elimination survey requestsDevelop reports based on customer feedback and KPIsAnalyze CX results to identify trendsCreate presentations for internal teams, Top Management and DealersDevelop support materials (e.g., infographics, announcements, best practices)Perform online service appointments testing and gather insightsCreate recognitions for Dealer personnelCoordinate ambassador monthly meetingAssist on FMCDealer site updates and contentCollaborate with internal teams to align CX efforts across departments