Aftermarket Administrator [Solo Quedan 24h]...

Job Description :

Aftermarket administrator will report to the Aftermarket Manager in our Monterrey MX office location. The successful administration will bring a visionary pro-active approach to providing customer service. The administrator will be the main point of contact for our customers worldwide who need Service Engineer’s to visit their sight. He / she will be part of a team of people within our customer support Department. Exceeding customer expectations is the primary responsibility of all personnel within the department. He / she will be on charge of the follow responsibilities :

Field Service Coordinator Key Responsibilities

• Keeping customers informed on all aspects of the current schedule
• Managing all incoming service request, properly evaluating the urgency, and setting the appropriate priority to the request
• Coordinate all installation activities with customers and departmental personnel
• Monitor installation and warranty hours for each machine, determine if the service request should be warranty or not and maintain summary reports
• Receive, log, and distribute all incoming Field Installation Reports
• Acquire PO number when applicable before dispatching a Service Engineer
• Coordinate shipping of required parts before the Service engineer’s arrival to the customer’s activities
• Prepare schedules for service personnel and assigns personnel to customers
• Contact service personnel to obtain or give information and directions regarding service or installation activities
• Help with documentation needed to access customer sites (Safety & Insurance)
• Maintain Gant Chart of Field Installations
• Process paperwork and payments of contractor’s invoices
• Assist with travel coordination of service personnel
• Maintain a log and status report of all Customer’s Service Contracts
• Set up and maintain accruals for customer’s installations
• Interact with other departments such as Sales, Marketing and Engineering, etc.
• Create the contracts with every customer that request service. The contract is called REPSE and is to fulfill the new Mexican low of specialized services.

Project management

Aftermarket Sales

Software support

Knowledge, Skills & Abilities