(Inicio Inmediato) Customer Success Manager...

Company Description

Nuvigant Software is an all-in-one solution designed for legal professionals, including in-house lawyers, law firms of various sizes, and public notaries. Our platform provides a 360-degree view of legal operations, allowing users to organize files, cases, projects, clients, and finances effortlessly. With interactive kanban boards following the legal project management methodology, users can manage deadlines, control clients through a CRM, and personalize KPI indicators for decision-making. Nuvigant also offers document automation, electronic signatures, contract lifecycle management, and remote collaboration for teams from the cloud.

Role Description

This is a full-time remote role for a Customer Success Manager. The Customer Success Manager will be responsible for ensuring customer satisfaction, maintaining customer retention rates, and building long-term relationships with clients. Daily tasks will include analyzing customer feedback, providing excellent customer service, and identifying opportunities to enhance the customer experience. Will be also tasked with improving current customer onboarding flows.

Qualifications

• Strong skills in Customer Satisfaction and Customer Service
• Proficient in Customer Retention and Relationship Building
• Excellent Analytical Skills
• Exceptional communication and interpersonal skills
• Experience in a similar role or industry is a plus
• Ability to work independently and remotely
• Bachelor's degree in Business, Marketing, Communications
• Must be a Recent graduate
• Must be in Mexico