Medical Services Coordinator

Regional Manager - Service (Mexico) Remote based ideally based in Mexico City or Mexico state

As the Regional Service Manager, you will be responsible for executing the service business strategy roadmap for achieving brand and service led business growth. The incumbent will be responsible for all aspects of after sales, customer care and spare parts for the region. The incumbent will work with cross functional teams of sales, service, marketing and aftersales for delivering business objectives.

• As the Regional Service Manager, your duties will include, but are not limited to;

Ensure after sales service operations for the entire geography is carried out as per RE standards

Ensure After Market service operations for the entire geography are carried as per RE standards

Ensure that the Service Department contributes to customer satisfaction by providing optimal customer care

Responsible for Increase of After sales service and thereby increased customer market share in the zone

Responsible for workshop loading and achieving defined targets by number of job orders and service volumes

To maximize customer loyalty and retention, by ensuring that customers receive constant care and attention

To increase After Sales service for the department by promoting service offerings with the parts department

Obtains market information on competitive dealer service, and current market conditions

Customer Retention Activities - Free Service camps, Customer meet & initial Quality survey

Managing all service department employees, as well as monitoring their performance for the Zone

Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers

Maintaining the highest Customer Service Index (CSI) rating from customers by handling

customer and complaints immediately and according to dealership policy

Drive customer satisfaction by ensuring resolution of quality / product issues and reduction of service / repair time

Develop a warranty claim management process and track metrics such as RPM (Return per Million pcs Sold)

Ensure preparedness of After Sales team to support new introductions in the market from SoS date

Establish an Up-time centre / command centre and ensure deliverables as per project plan

Improve service market share by driving more traffic into the workshop through various initiatives while continuing with the existing good practices

Promote service offerings of RE like Extended warranty, service contract, Insurance and RSA etc.

Promote customer retention activities like Free Service camps, Customer meets and initial Quality survey to increase customer satisfaction

Handle legal aspect of business related to after sales by coordinating with the legal team

Drive employee engagement by leading people development via succession planning, training and development, regular feedback / follow-up and reward programs etc.

Keep abreast of market changes on competitive dealer service, and current market conditions including service promotions and provide necessary inputs for making strategic business decisions

8+ years' experience including 5+ years in after sales, spare parts & network development in automotive industry

~ The oldest motorcycle brand in continuous production, Royal Enfield has created beautifully crafted motorcycles since 1901. From its British roots, a manufacturing plant was established in Madras in 1955, a foothold from which Royal Enfield spearheaded the growth of India's middleweight motorcycle segment. It's an approach the brand calls Pure Motorcycling .

From stylish retro and neo-retro roadsters like the Hunter 350, the Interceptor 650 and the Shotgun 650, to quintessentially thoroughbred cruisers like the Meteor 350, and the Super Meteor 650; and from adrenaline pumping machines like the all-new Himalayan 450 adventure tourer, the Scram 411 ADV crossover and the Continental GT 650 cafe racer, to the timeless and iconic classics, like the Bullet and the Classic 350; Riders and a passionate community are fostered with a rich profusion of events at a local, regional and international level. Most notable are Motoverse (previously Rider Mania), an annual gathering of thousands of Royal Enfield enthusiasts in Goa, and series of epic rides ranging from peaceful and picturesque to the treacherous and challenging that test the mettle of the rider and the machine, and at the same time deepen the bond between them.

Royal Enfield has two world-class Technology Centres, in Bruntingthorpe, UK, and in Chennai, India. The company's worldclass, state-of-the-art production facilities are located at Oragadam and Vallam Vadagal near Chennai, along with its legacy facility at Thiruvottiyur, which was Royal Enfield's first modern manufacturing facility in India, set-up in 1955. Royal Enfield also has modern CKD Assembly facilities across 5 global locations - Nepal, Brazil, Thailand, Argentina and Colombia.

NS) is the listed parent of Royal Enfield, global leader in the middleweight motorcycles segment (250cc - 750cc).