Contracts Manager

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in‐app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real‐time behavioral data.

Hi! I'm Brad, General Counsel at Customer.io, and I'm hiring a Contracts Manager to be the point person across our commercial contract portfolio—balancing customer‐facing SaaS sales deals and vendor / procurement agreements. This will be a key individual contributor role where you'll partner closely with our growing Sales team, RevOps, Finance, Security, Procurement, Product, and Leadership to move deals to signature quickly while managing risk. You'll help us scale by building smart processes, leveraging AI‐assisted workflows, and continuously improving our tooling and playbooks.

What you'll do

• Lead redlines and negotiations on MSAs, Order Forms, Subscription Terms, SLAs, DPAs, and related docs for mid‐market and enterprise customers from first draft through close.
• Confidently represent Customer.io in direct negotiations with customer legal and procurement teams—balancing professionalism, clarity, and business acumen on complex deal terms.
• Communicate positions clearly and calmly under pressure; explain legal and business risks in plain language to non‐lawyers and maintain strong rapport with counterparties.
• Partner with Sales and RevOps on deal structure, pricing terms, and non‐standard concessions; balance risk with business goals on tight timelines.
• Serve as the legal team representative in high‐stakes discussions—protecting company interests while keeping deals moving.
• Enable a growing Sales org with playbooks, office hours, training, and quick‐hit guidance that keeps momentum without constant escalation.
• Model poise, judgment, and thoughtful communication in every interaction; build trust across Sales, RevOps, and customer stakeholders alike.
• Own contracting for infrastructure, SaaS tools, data / AI services, professional services, and strategic vendor agreements (drafting, reviewing and amending SOWs, renewals, terminations).
• Align with Procurement, Security, and Finance on terms, risk, approvals, and spend; streamline renewals and obligation tracking.

Build Scalable Contracting Operations

Be a Trusted Cross‐Functional Partner

What we're looking for

Nice to have

Why this role is exciting

You'll sit at the intersection of deal velocity and risk management, shaping how Customer.io scales our commercial engine and vendor stack through smart process and AI‐assisted workflows while enabling a high‐growth Sales team.

We believe in transparency. Salary for this role is $125,000 (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well‐being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

All final candidates will be asked to complete a background check and employment verifications as part of our pre‐employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias‐free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Interview Process

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