Director Technology Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed, by supporting the delivery and operations of technology capabilities, platforms, and services globally. Specifically, the team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for external customers and internal colleagues. It also encompasses product management for core enterprise platforms, as well as technology risk and information security; enterprise data governance and platforms; and digital product and design across the American Express enterprise.

Responsibilities

• Monitor system performance and ensure optimal functionality
• Investigate and resolve incidents and problems, including root cause analysis
• Implement agreed remedies and preventative measures to maintain system integrity
• Support application maintenance, including performance monitoring, minor enhancements, and backup and recovery processes
• Develop and deploy preventative maintenance procedures
• Manage service support activities, including access control, application installation, and retirement of outdated systems
• Collaborate with development teams to ensure quality standards during development and implementation phases under supervision
• Maintain best practices and knowledge repositories for continuous service improvement
• Conduct disaster recovery testing and post‑implementation reviews to ensure system resilience
• Collaborate and co‑create effectively with teams in product and the business to align technology initiatives with business objectives

Minimum Qualifications

Preferred Qualifications

Public Cloud certification is a plus.

Benefits

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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