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Functional & Application Support Specialist for Veeva Vault Medical CRM

Functional & Application Support Specialist for Veeva Vault Medical CRM

Arcondis GroupMexico
Hace 25 días
Descripción del trabajo

Functional & Application Support Specialist for Veeva Vault Medical CRM

Join to apply for the Functional & Application Support Specialist for Veeva Vault Medical CRM role at Arcondis Group

Please submit applications in English only

About the role

Join our dynamic and skilled team of functional and application support specialists, where you’ll leverage your expertise in application management, troubleshooting, implementation, maintenance, software development, and ITSM processes. As a valued team member, you will support one of our most important clients by delivering Business Process Support and Application Support. This role provides the opportunity to gain in-depth knowledge of the client’s Global Medical Affairs applications, understand their business processes, and build strong relationships with their users and business functions. You will collaborate with third-party application vendors to ensure seamless service delivery.

This role is ideal for professionals who are eager to tackle diverse challenges, take ownership of their responsibilities, and thrive in a collaborative, client-focused environment. If you’re passionate about delivering excellent service and combining technical expertise with client interaction, we encourage you to apply.

Responsibilities

  • Incident Management and Service Request Support
  • Operational Change & Configuration Management (including implementing configuration changes)
  • System Administration and Validation
  • Knowledge Management
  • Service Asset & Configuration Management
  • Data Management (handling data change requests, imports, and extractions)
  • Hands-on support to the client’s users and facilitate knowledge transfer to support engineers on our team.

Qualifications and Experience

Must-haves :

  • 5+ years of experience configuring, supporting, and implementing CRM software (e.g., Veeva Vault Medical CRM or Salesforce).
  • Understanding of ITSM practices.
  • Proficiency in Data Management and Data Stewardship.
  • Background in science or clinical research.
  • Understanding of Territory Management and Alignments.
  • Familiarity with Medical Science Liaison (MSL) activities, including interactions with KOLs, HCPs, and researchers.
  • Effective communication of clinical data with MSLs.
  • Understanding of clinical trial design, data analysis, and scientific literature.
  • Experience in customer-facing roles, managing customer expectations.
  • Strong organizational, multitasking, and independent work skills.
  • Experience with ticketing systems (e.g., ServiceNow).

    • Nice-to-haves :

  • Experience with Veeva Vault Medical CRM, including troubleshooting on iPads.
  • Experience with Veeva MedComms is a plus.
  • Familiarity with Veeva Network and Veeva Open Data.
  • ITIL certification.

    • Why Arcondis

    Arcondis will provide you with a highly professional environment embedded in a transparent and people-oriented culture that allows you to make a sustainable impact and to realize your potential. We offer you :

  • An opportunity to shape the future of healthcare by spearheading transformative deals.
  • A collaborative and innovative work environment, where your ideas are valued, and your contributions make a significant impact.
  • Flexible working environment, enabling work-life balance.
  • Attractive compensation package, inclusive of performance-based incentives that reward exceptional achievements.
  • Professional growth and development opportunities.

    • If you are ready to join our exciting growth journey and possess the skills and attributes we are looking for, we encourage you to apply for this critical role. Your expertise will be instrumental in propelling Arcondis to new heights in the life sciences consulting field.

    Arcondis is an equal opportunity employer and welcomes candidates from all backgrounds to apply.

    Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Consulting
  • Industries : Business Consulting and Services

    • Referrals increase your chances of interviewing at Arcondis Group by 2x

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