(Busqueda Urgente) Office / Customer service person....

Role : Customer Service Representative Role Type : Full time, On-site

Location : Queretaro, Mexico

Key Skills :

• Advanced English communication skills,
• Proven Customer Support experience or experience as Client Service Representative,
• Ability to appreciate the customers’ perspective showing empathy,
• Active listening to fully engage the customer with their concerns,
• Ability to multi-task,
• Computer and online navigational ability to multi-task during customer interactions with multiple systems and resources,
• Understand policies and procedures and communicate them professionally to the customer,
• Acknowledging and resolving customer complaints / concerns,
• Listen to customers’ concerns, maintain a positive attitude and calmly respond to customers’ complaints, issues and questions,
• Resolve customers’ concerns and answer customers’ questions to your best ability,
• Able to manage stressful situations in customer Service Person.

Specification :