Operations Transformation Process Consultant

Overview

If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.

We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Role Purpose

The Process Consultant for Operations Transformation is responsible for leading transformation initiatives to deliver an agreed set of business objectives and meeting the overarching portfolio strategy.

The role will require knowledge and own the accountability for one of the following Ops Transformational Programmes, WPB, Wholesale, Payments, or KYC.

Main Activities

Act as trusted advisor to business partners and ensure commercially based.

Decisions are taken on prioritizing and optimizing the change portfolio.

Promote a culture of strategic and pragmatic thinking, aligning short term.

Decisions and investments with longer term vision and objectives

Work with the businesses and delivery partner to develop objective, quantitative recommendations that are driven by ROI to deliver benefit to the overall enterprise, and not only to a single operating silo

Identify and recommend innovative solutions that are infused with emerging technologies and solutions while tempered with common sense.

Working across regional and local teams to ensure commonality of understanding and objectives whist reiterating global intents

Revisit projects post deployment on regular basis to validate business.

Responsible for delivery of Six Sigma curriculum (Yellow belt and Green Belt) across all Operations.

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