Netw L2 Navojoa Brocent

We are looking for a skilled Network Support Engineer (L2) to provide advanced troubleshooting operational support and hands-on assistance for enterprise network environments. This role acts as the escalation point for Level 1 support and collaborates with global NOC / L3 teams to ensure network stability performance and availability.

This is a technical hands-on position requiring strong problem-solving skills customer focus and the ability to support a wide range of network technologies.

Responsibilities

• Provide advanced troubleshooting and support for LAN WAN WLAN VPN and general connectivity issues.
• Diagnose and resolve problems involving VLANs trunking routing protocols switching IP addressing DNS / DHCP and enterprise Wi-Fi.
• Perform onsite hands and feet tasks such as equipment installation cable patching power cycling hardware replacements and console access for remote teams.
• Support configuration changes firmware updates and maintenance activities following ITIL change management processes.
• Assist remote NOC / L3 teams with network diagnostics data collection and execution of guided procedures.
• Troubleshoot wireless access points controllers IP phones and VoIP devices as required.
• Ensure compliance with network security standards including device hardening proper access control and adherence to corporate policies.
• Document all activities maintain accurate records in ITSM tools (e.g. ServiceNow) and provide clear escalation notes when required.
• Monitor network performance identify recurring issues and recommend improvements.
• Coordinate with third-party vendors carriers and internal teams to support incident resolution or scheduled work.

Requirements

35 years of experience in Network Support NOC or Infrastructure roles (L2 level).

Strong knowledge of TCP / IP DHCP / DNS VLANs STP routing basics (OSPF / BGP) switching (L2 / L3) and Wi-Fi troubleshooting.

Hands-on experience with at least one enterprise vendor ecosystem such as Cisco Juniper Aruba HP Meraki Fortinet or similar.

Ability to perform onsite tasks including hardware replacement patching cabling and guided hands-on procedures in network racks.

Familiarity with network monitoring tools (SolarWinds PRTG Zabbix etc.).

Experience using ITSM tools like ServiceNow Remedy or Jira Service Management.

Strong communication and customer service skills; ability to work independently with remote supervision.

Bilingual EnglishSpanish with ability to communicate technical information clearly in both languages.

Required Skills :

35 years of experience in Network Support NOC or Infrastructure roles (L2 level). Strong knowledge of TCP / IP DHCP / DNS VLANs STP routing basics (OSPF / BGP) switching (L2 / L3) and Wi-Fi troubleshooting. Hands-on experience with at least one enterprise vendor ecosystem such as Cisco Juniper Aruba HP Meraki Fortinet or similar. Ability to perform onsite tasks including hardware replacement patching cabling and guided hands-on procedures in network racks. Familiarity with network monitoring tools (SolarWinds PRTG Zabbix etc.). Experience using ITSM tools like ServiceNow Remedy or Jira Service Management. Strong communication and customer service skills; ability to work independently with remote supervision. Bilingual EnglishSpanish with ability to communicate technical information clearly in both languages.

Key Skills

Computer Science,SQL,Active Directory,VB.NET,Information Technology,Tcp / IP,OS,Information Security,Infrastructure,QA,RFP,Technical Assistance,Setup,Dns,UNIX

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 3400 - 3400