(Solo Quedan 15h) Customer Service Specialist...

Ilnia is seeking a Customer Support Expert to oversee our day-to-day workflows, manage complex cross-functional initiatives, and ensure we deliver exceptional experiences to our customers. This is a critical role for someone who excels in customer service, team leadership, and operational execution .

While prior experience in the luxury or watch space is preferred, it's not required. What matters most is that you're a customer support expert with a proven track record managing operations and leading teams in fast-paced environments.

Responsibilities :

• Oversee all daily operations, ensuring workflows are efficient, consistent, and aligned with company goals
• Participate with the customer support team, ensuring high-quality responses, fast resolution times, and proactive service
• Resolve high-priority issues, including escalated customer concerns and operational blockers
• Work closely with logistics, product, and sales teams to streamline coordination and process flow
• Monitor KPIs across support and operations; use data to identify bottlenecks and implement improvements
• Maintain relationships with vendors and third-party platforms
• Support buyers and sellers in finalizing watch transactions, including documentation and post-sale follow-up
• Drive continuous improvement across all customer-facing and backend processes

Requirements :

Why Join Ilnia :

You’ll be part of a fast-moving team that values accountability, ownership, and results . We’re solving real problems in the luxury space and scaling quickly. This is a great opportunity for someone ready to take full ownership of operations and customer support at a growing company.