Team Leader Remoto...

&##128205; Location : México- Remote Are you a Customer Success Leader passionate about driving SaaS adoption, retention, and team performance? Join us as a Customer Success Team Leader and lead a dynamic team of Customer Success Managers (CSMs) to deliver world-class experiences and accelerate customer growth.

Key Responsibilities

Lead & Coach : Mentor CSMs through regular check-ins, account health reviews, and strategic planning.

Customer Retention & Expansion : Drive initiatives to improve renewals, reduce churn, and increase Net Revenue Retention (NRR).

Process Optimization : Standardize playbooks and tools for scalable customer success operations.

Data-Driven Decisions : Monitor KPIs (renewals, churn, NRR, engagement, satisfaction) and implement strategies for improvement.

Cross-Functional Collaboration : Escalate critical issues and work with internal teams to resolve risks.

Continuous Enablement : Provide training on product updates, best practices, and industry trends.

What We're Looking For

~5+ years in Customer Success, Account Management, or related roles.

~2+ years in leadership or management.

~ Strong knowledge of SaaS metrics (churn, retention, NRR, ARR, adoption).

~ Proven experience in SaaS environments; experience with AI-driven automation or Virtual Assistant solutions is a plus.

~ Excellent communication, strategic thinking, and relationship-building skills.

~ Bachelor's degree in Business, Marketing, or related field (Master's preferred).

~ Advanced English proficiency (required).

~ Flexible mindset and openness to change

Why You'll Love This Role

Be at the forefront of Customer Success strategy in a fast-growing SaaS company.

Work with cutting-edge AI and automation technologies.

Drive measurable impact on customer satisfaction and revenue growth.