Customer Services (Ford)

Overview

CUSTOMER SERVICES (FORD) – Location Irapuato, Mexico

FORVIA HELLA is a listed international automotive supplier.

As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and, with the Lifecycle Solutions Business Group, also covers a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles.

With currently around 36,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of €8.1 billion in fiscal year

Your Tasks

Global Job Title

Logistics Specialist (Sales Scheduling) II

Job No.

LP

Job Objective

Acting as an interface between internal and external customers, and all respective Planning Logistics staff at plant.

Responsible to ensure customer requirements are well understood and followed, and to communicate, and negotiate with customers regarding operational objectives and / or constraints.

Ensuring one face to the customer, since customer demand is received within plant until final product is delivered to customer facilities.

Improving delivery service level constantly while optimizing logistics costs.

Supporting the training of other Sales Planners in performing their daily, weekly and monthly tasks, and support them within escalations, system settings and communication to customers.

Guarantee correct master data and system settings, and trigger constant process improvements.

Supporting to ensure corporate guidelines as well as national and international law, regarding processing internal and external customer orders and initiating their deliveries.

Duties and Responsibilities

A Sales Scheduling

Processing complex external and internal customer orders through the whole process chain, as well as monitoring Kanban control loops to the customer, or controlling consignment movements

Supporting to ensure complex customer orders to be delivered to the customer, by setting daily, weekly and monthly priorities for production planning in cooperation with internal positions impacting the production plan.

Raising awareness for customer call-off fluctuations and demand de- or increases affecting production

Ensuring customer satisfaction by communicating appropriately about delivery dates, current supply situation, constraints, complaints, damages, or changes within drawing status

Clarifying root causes for delivery delays and communication of adapted delivery schedule to customer.

Joining customer visits for any operational clarifications

Clarifying root causes for inventory level differences in cooperation with responsible persons

Improving planning quality at plant by analyzing slow sellers and bottleneck devices and share information with local planning team for optimization measures

Determining, entering and managing IT-based master data for area of responsibility

Actively checking customer portals for new logistics requirements, customer performance evaluations and logistical claims, and trigger necessary actions

Contributing to achieve planned finished goods stock level for complex running projects, as well as complex ramp-ups, phase-outs, relocations, and ECNs.

Supporting also long-term demand planning & capacity planning by informing proactively all internal planning positions relevant about customer requirement changes

Supporting the determination of minimum or maximum order quantities of incoming parts, forming costeffective batch sizes of components and finished goods

Improving delivery service level constantly, by optimizing logistics costs

Training other Sales Planners in performing their daily, weekly and monthly tasks, and support them within escalations, system settings and communication to customers.

Guarantee correct master data and system settings, and trigger constant process improvements

Supporting to ensure corporate guidelines as well as national and international law, regarding processing internal and external customer orders and initiating their deliveries

Supporting to ensure one face to the customer, from the point the customer demand is received until the final product is delivered to customer facilities

Training of new Sales Planners regarding all daily, weekly, and monthly tasks.

Regular training & refresh of knowledge in sales planning team, and granting first level support for any questions

Maintaining plant & shipping point specific master data

Monitoring of system settings and master data, as well as customer delivery service levels for continuous improvements

Aligning and clarifying new system- and process changes with Regional Logistics, starting of change requests regarding the need of a system change

Supporting Regional Logistics in implementation of ESP-Process

Supporting Sales Planner regarding all tax and export relevant topics

B Project Management / Key User

Management and project lead for complex logistics projects from technical and organizational perspective incl.

rollout and sustainable implementation of corporate standard processes

Defining, planning, coordinating and monitoring tasks within project teams by using defined methods and systems

Preparing and further development of concepts for improving recording, analysis, modeling, presentation and management of process-related data

Continuous monitoring of project success regarding time, budget and output quality and driving execution of defined actions

Coaching and training of the project team and / or triggering additional trainings

Negotiating general logistics conditions with suppliers, service providers and customers (e.g. JIT / JIS processes, turnaround periods, packaging) in agreement with responsible departments

Carrying out other tasks related to this position

(including examining as well as complying with industrial safety and environmental protection measures pertaining to the scope of duties)

Job Profile / Requirements

a) profession / education

University degree

b) job related experience

more than 2 up to 3 years

YOUR QUALIFICATIONS

University degree

More than 2 up to 3 years

Knowledge and management of OEM Customer Portals (FORD)

Customer Service

Even if you do not meet all our requirements, do not hesitate to apply to us, because the further development of our employees is very important to us and opens up a wide range of opportunities for you in our company.

FORVIA HELLA stands for the variety of all employees.

Inclusion and diversity are firmly anchored in our company culture.

We are continuously looking for new team players and welcome applications from all interested parties, regardless of their ethical and social background, age, religion, gender, disability, sexual orientation or identity.

Please send us your application via our career portal, stating your salary requirements and earliest possible starting date, with the reference number req

HELLA Automotive Mexico S.A. de C.V.

Estefania Ponce

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