Site Reliability Engineer II

Site Reliability Engineer II – American Express

Location : Polanco, Mexico City, Mexico | Salary : MX$14,000.00‑MX$25,000.00 | Employment type : Full‑time | Seniority level : Mid‑Senior level

At American Express, our culture is built on a 175‑year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Most of our software development focuses on delivering new features while optimizing existing systems, building infrastructure, and eliminating work through automation. As part of the SRE team, you’ll manage complex challenges at scale that are unique to American Express, using your expertise in coding, algorithms, complexity analysis, and large‑scale system design. SRE’s culture of diversity, intellectual curiosity, problem solving, and willingness is key to its success. Our organization brings together people from a wide variety of backgrounds, experiences, and perspectives. We encourage them to collaborate, think big, and try new things in a blame‑less environment. We promote self‑direction to work on relevant projects while also striving to create an environment that provides the support and mentorship needed to learn and grow.

Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every single day. Today, creative ideas, insight and new points of view are at the core of how we craft a more powerful, personal and fulfilling experience for all our customers.

Responsibilities :

• Serve as a member of an agile development team that drives discovery, build and implementation of non‑functional requirements.
• Actively participate in architecture and engineering discussions.
• Participate in code reviews, ad‑hoc pair programming; contribute to iterative improvement of tools, automation and practices used by the team.
• Provide operational support with building platform monitoring tools / dashboards, ad‑hoc reports.
• Build, implement and advise on recovery tooling to adhere to enterprise standards and / or frameworks.
• Responsible for availability, proactive monitoring / alerting, capacity planning, performance (reducing latency and increasing efficiency) including testing for technical platforms.
• Ensure application data flows are accurate and up to date to increase the knowledge base of all support teams and drive reliability.
• Facilitate the resolution of non‑application issues (3rd‑party upstream issues, infrastructure issues, storage, database, network, file transfer, etc.).

Qualifications :

Benefits :

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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