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Network Reliability Engineer [Aplicar en 3 Minutos]

Network Reliability Engineer [Aplicar en 3 Minutos]

eTeamMexico City, Mexico
Hace 1 día
Descripción del trabajo

Network Reliability Engineer

(Firmware & Configuration Focus)

Working hours : North America – 7 AM PST to 4 PM PST

  • Firmware Upgrades, critical for mitigating network operational risks for OCI strategic customers and other commercial regions customers.
  • Config Refreshes; it's critical for unblocking new revenue / capacity and bringing devices to a managed state.
  • Supporting operational tickets volume will impact on our ability to respond to critical customers incidents.
  • Resources will use automation to complete work and develop scripts for routine tasks

Expectations :

  • Carry out scheduled and emergency firmware upgrades and configuration updates across network infrastructure.
  • Review network designs and plan updates in accordance with change management and operational best practices.
  • Collaborate with Engineering and Operations to automate and standardize firmware / config deployment processes.
  • Develop and execute test plans for changes, ensuring minimal customer impact and adherence to SLA / OLA.
  • Provide Tier 2 / 3 escalation support during and after deployments.
  • Participate in continuous improvement initiatives and documentation updates.

    • Expectations :

  • Complete 60 CMs executions of upgrades per month for upgrades.
  • Complete 30 CMs executions of confirmation managements to keep the fleet updated with latest config.

    • Acceptance Criteria :

  • Technical Proficiency Demonstrated experience with firmware / config updates and automation tools (assessed or certified).
  • Change Management Full adherence to OCI Change Management process, including pre-change review, stakeholder sign-off, and backout plans.
  • Documentation Comprehensively documents each change, validation steps, and lessons learned.
  • Collaboration Effective collaboration with NA / NM / Engineering and GNOC teams during updates and escalations
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    Reliability Engineer • Mexico City, Mexico