Job Summary
The Director, Technical Program Management will be based in Aguascalientes, MX reporting to the Sr Director, Program Management.
What a typical day looks like :
- Manage customer relationship on a Global basis and will act as the first escalation point globally for the assigned product programs, projects and operational performance issues.
- Ensure collaborative cross-functional teamwork to effectively initiate, plan, execute, monitor and control all phases of the customer programs from RFQ through development, NPI, and ramp to stable production.
- Ensure effective two-way communications between Customer and Flex design & manufacturing sites.
- Provide the necessary leadership and support to site Program & Project Managers (design, NPI, lead etc) to ensure programs are executed to plans and customer issues are handled properly.
- Together with Global Account Manager, drive account strategy for future business growth and continuous improvement in account financial performance.
- Participate in quarterly business reviews with the customer Ensure all programs and project teams adhere to the Flex Product Life Cycle Process (FPLC) process.
- Be responsive to customer requests and ensure high Customer Satisfaction.
- Ensure effective and timely corrective action of any performance and customer service related issues.
The experience we are looking to add to our team :
Bachelor's degree or equivalent experienceSenior experience in program administration / management or related areaProgram management experience on ODM or JDM programs, including deep experience working with design centersStrong customer and PM experience with Tier 1 OEMsComprehensive understanding of product development, from design to NPI to supply chain to manufacturing operationsAbility to interface and communicate with different levels of the organization, both at customer & FlexStrong analytical capabilities and attention to detailAbility to dig deep into issues when needed Well organized & disciplined, sets priorities and manages time effectivelyExperience managing commercial issues (price, contract terms, cost recovery claims, etc.)What you’ll receive for the great work you provide :
Competitive Salary.Life & Medical insurance.Christmas Bonus.Food Coupons.Saving Fund.XS65
Job Category
Design, Process & Technology Engineering
Required Skills : Optional Skills :
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on : age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and we'll discuss your specific situation and next steps (NOTE : this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).