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We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

The Sales Specialist will play a crucial role in supporting our sales executives across various branches in the Americas Region, and other locations with the aim of accelerating growth. This position requires strong communication skills and Freight Forwarding operational experience in a fast paced, dynamic Freight-Forwarding Field Sales environment.

Key Accountabilities

• Collaborate closely with sales executives to assist in the development and execution of sales strategies, including prospecting, lead generation, and account management
• Maintain regular communication with clients, providing exceptional customer service and addressing inquiries, requests, and concerns promptly
• Prepare and submit accurate and competitive quotations to clients, ensuring alignment with DP World's pricing and service standards
• Monitor and track shipments to ensure on-time delivery, providing updates to clients and internal stakeholders as necessary
• Maintain accurate and up-to-date customer records, sales reports, and relevant documentation using our CRM system
• Work closely with cross-functional teams, including operations, finance, and logistics to ensure a seamless service delivery to clients and seamless customer onboarding experience
• Address and resolve any issues or discrepancies related to sales orders, shipments, and customer inquiries in a timely manner
• Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviors in harmony with DP World’s Principles, values, and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies
• Perform other related duties as assigned

Qualifications

Experience