Incident Management & Sustainment Analyst

Overview

We Are PepsiCo

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From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome.

Here, you can dare to be you.

No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more : PepsiCoJobs

Join PepsiCo, dare for better.

Responsibilities

The Sustain Engineer in PepsiCo's Sustain and Operations team, part of the S&T Digital Product and Application organization, will act as the key liaison between Brand Protection, internal product teams, and vendors—primarily supporting the ZeroFox platform, the Dashlane social media credential management tool, and various other marketing applications.

This role is essential for ensuring operational excellence, enhancing risk mitigation, and driving automation and issue resolution to support the long-term health of PepsiCo's digital products.

Global brand protection – Domain, mobile, and social media provide powerful and evolving ways for PepsiCo brands to connect with consumers, build relationships, react in real-time, and expand our global reach.

However, social media is the largest unsecured network on earth, and the ability to spread messaging globally and instantaneously comes with risks.

Your Impact

As

Incident Management & Sustainment Analyst

your responsibilities would consist of :

Product Design and Development

Report directly to the Sustain Lead on objective and strategic planning activities & service improvement execution

Partner with Operations Lead on analysis, reporting and collaborating with external team assessing risk and release planning

Partner with CSM on vendor management planning and ITSM productivity execution objectives

Partner with SRE on problem management tracking, resolution and automation ideation & execution

E2E Service Management & SLAs

Review the service reports in accordance with SLA agreements partnering with the CSM

Drive standard ITSM processes and best practices to enhance service quality partnering with external Capability teams' guidance

Identify areas of improvement between DP&A Sustain & Operations teams to reduce obstacles and improve visibility on external risks

Escalate unresolved incidents, known risks and communicate to leadership areas of opportunity of productivity and efficiency

Key Responsibilities :

ZeroFox :

Review, Assign, or Escalate ZeroFOX Alerts related to Trademark, Logo, or Wordmark infractions to the appropriate Sector IT - Manager / Brand Protection Specialist

Provide insights on Domain, Social Media, and Mobile Application alerts

Identify trends regarding incidents and threat actors

Dashlane :

Add or Remove (Users and Accounts)

Share accounts, Escalate Account related Incidents

Escalate Dashlane technical Incidents.

Keep Track of newly added or removed accounts and users, based on country and category for audit reporting purposes

Qualifications

Who Are We Looking For?

Education

Bachelor's Degree in CIS, MIS, Security, Computer Science or equivalent.

Master's Degree preferred.

Experience

Information security and data governance experience

Incident Management experience

Digital Media or Marketing Consultant experience

2 + years' experience in Information Technology or Bachelor's Degree.

Technical Expertise Required : Knowledge transfer will be provided

Knowledge of ZeroFOX Platform particularly (preferred but now required)

Experience of Domain Registration and Creation processes

Ability to review, access, and understand DNS records

Basic Social Media Knowledge

2FA Knowledge

Basic Software Usage Skills (login, navigate admin console, maintain well organized structure)

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us :

Opportunities to learn and develop everyday through a wide range of programs.

Internal digital platforms that promote self-learning.

Development programs according to Leadership skills.

Specialized training according to the role.

Learning experiences with internal and external providers.

We love to celebrate success with recognition programs for seniority, behavior, leadership, moments of life, among others.

Financial wellness programs to help you reach your goals in all stages of life.

A flexibility program to balance your personal and work life, adapting your working day to your lifestyle.

Family benefits such as Wellness Line, thousands of Agreements and Discounts, Scholarship programs for children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company.

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We respect and value diversity as a workforce and innovation for the organization.

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