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Implementation Consultant

Implementation Consultant

BlackLineCiudad de México, Mexico
Hace 12 horas
Tipo de contrato
  • Teletrabajo
Descripción del trabajo

Overview

Join to apply for the Implementation Consultant role at BlackLine .

BlackLine is a leading provider of cloud software that automates and controls the financial close process, helping finance leaders achieve Modern Finance. We value curiosity, collaboration, and continuous learning as we empower our customers with innovative solutions.

Responsibilities

  • Lead multiple concurrent implementation projects with general direction and standard implementation procedures.
  • Drive and manage all implementation milestones to completion within budget, scope, schedule, and customer satisfaction.
  • Create and maintain thorough documentation throughout the implementation (e.g., billable hours, Salesforce notes / documentation, expense management).
  • Communicate with key stakeholders to ensure risk awareness, project progress, set expectations, and define next steps in a timely manner.
  • Train and advise clients to properly use appropriate products to best fit their needs based on best practices and use cases.
  • Coach and consult with clients to advocate BlackLine features during configuration to obtain buy-in and user adoption.
  • Offer recommendations to improve system performance gaps and options to increase efficiencies and align with best practice standards.
  • Assess and troubleshoot application issues during the implementation cycle.
  • Provide application feedback to the Product team to enhance or resolve functionality for future releases.
  • Perform other tasks and responsibilities as assigned.

What You'll Bring

  • Education : Bachelor's degree or equivalent work experience.
  • At least 2 years of experience in Consulting Services, Client Services and / or Professional Services environment.
  • Demonstrated experience in managing implementation projects.
  • Experience in a client-facing role.
  • Experience in a high-revenue producing environment (e.g., billing of time and materials).
  • Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels.
  • Knowledge of accounting terminology and processes (e.g., month-end close process).
  • Knowledge of MS Office, MS Project, Salesforce, Accounting software.
  • Excellent communication skills, strong organizational skills and attention to detail.
  • Demonstrated strong technical problem-solving skills and effective problem-solving and critical thinking.
  • Strong client relationship skills; ability to lead, own and manage a project; ability to navigate ambiguous or difficult situations or personalities.
  • Must be proactive and have a sense of urgency; ability to interact and collaborate with all levels of staff across the organization.
  • Previous experience documenting Business Requirements for software development and technical specifications.

    • We’re Even More Excited If You Have

  • Two plus years of experience in the audit / accounting industry.
  • Background in software and technology.
  • Accounting degree / CPA preferred.

    • Thrive at BlackLine

  • A technology-based company with a sense of adventure and a vision for the future. Open collaboration and problem-solving are encouraged.
  • A culture that is kind, open, and accepting, embracing diverse backgrounds and perspectives.
  • Opportunities for professional development and learning through seminars and affinity groups.

    • BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, disability, or other protected statuses. We recognize that work styles have shifted and offer a mix of virtual and in-person collaboration. Candidates who live within a reasonable commute to an office will work in the office at least 2 days a week.

    Note

    Seniority level : Mid-Senior level

    Employment type : Full-time

    Job function : Information Technology

    Industries : Software Development

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    Consultant • Ciudad de México, Mexico