CRM Engineering Manager

Haven’t heard of HIBERUS yet? We are a #technology company built with a key differentiator : HYPER-SPECIALIZATION.

Being part of Hiberus means growth, passion for technology, a drive for innovation, a flexible and collaborative work environment, teamwork, continuous learning and training, motivation, and the thrill of overcoming new challenges… and that’s just the beginning!

We are more than 3,700 professionals and we keep growing 🙌. Today, we have 36 development hubs across Spain, Europe, Latin America, the United States, and Africa. We’re redefining the global technology landscape! 🌍💻

We work hard to transform lives through technology — and we want you to join us on this journey.

If IT is your passion, you love staying up to date with the latest tech trends, and you’re ready to take on a new professional challenge, keep reading… we’re looking for you! 👀✨

Who are we looking for?

We are seeking a highly skilled and motivated CRM Engineering Manager to lead our CRM technology initiatives. This role combines technical leadership, people management, and strategic ownership of CRM systems and integrations. The ideal candidate will bring expertise in at least one major CRM platform (Salesforce, Zendesk, Kustomer, Zoho, or similar), hands-on development background in Python / Java microservices, and experience managing cloud-native solutions (AWS / GCP).

As a CRM Engineering Manager, you will guide a team of engineers, set technical direction, implement and integrate new CRM solutions, and ensure delivery of scalable, secure, and customer-centric systems that enhance engagement and operational efficiency.

What you’ll do?

• Lead, mentor, and grow a team of CRM and backend engineers (3–4 years of proven people management experience).
• Drive team culture around ownership, accountability, and continuous improvement.
• Manage performance reviews, hiring, and career development for team members.
• Foster cross-functional collaboration with product managers, architects, and business stakeholders.
• Own the engineering strategy for CRM platforms and integrations.
• Architect, customize, and scale CRM solutions (Salesforce, Zendesk, Kustomer, Zoho, or others).
• Define standards for CRM workflows, data management, and system reliability.
• Partner with business leaders to align CRM technology with customer experience goals.
• Oversee design and development of microservices in Java and Python for CRM integrations and backend processes.
• Define and enforce best practices in system design, code quality, testing, and deployment.
• Guide technical decisions on APIs, integrations, and infrastructure scalability.
• Architect and oversee cloud-native deployments using AWS (DynamoDB, SNS, SQS, Lambda, API Gateway) or GCP equivalents.
• Partner with DevOps / SRE teams to drive observability, automation, and cost optimization.
• Ensure compliance with security, privacy, and regulatory standards for customer data.

Qualifications

What we offer?

Sounds exciting, right? 🙌 Apply now and let’s talk!

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