Application and Warranty Specialist...

Overview :

Working as a bridge between customers and engineering teams, Application Specialists use customer input and sales information to recommend, design or re-design, develop, test and implement products. They also provide technical support and expertise to customers, testing applications, responding to customer feedback, installations, and often performing sales presentations and product demonstrations.

Application Specialist reach across many departments, working with the engineering team, the sales team, the customer service team and the manufacturing team.

The individual will be responsible for developing systems to process claims timely, claim validation, warranty trend analysis, and warranty improvement prioritization. The position will be accountable for reporting to customers, manufacturing plants, and senior management. This includes Motive and Network Power claims.

Responsibilities :

• Become the subject matter expert for all assigned products sold into the market, to include hardware and software.
• Train sales and service team on latest hardware and software product offerings.
• Train end users on hardware and software product offerings.
• Assist sales team in power studies and product / application solutions.
• Assist sales team in presentations and demonstrations of products to agents, dealers and end users.
• Communicate feedback from the field to Engineering, Manufacturing, and other departments.
• Perform application trouble shooting to ensure product is properly used. Analysis performed at customer site as well as remotely by phone, Email or other means.
• Evaluation of the current customer and branch network return policies and procedures and propose improvements
• Manage the collection and prioritization of batteries to be analyzed

Qualifications :

Educations, Experience, Certifications :

Competencies, Skills, Knowledge :

TRAVEL, ADDITIONAL REQUIREMENTS :

About Statement :

Stryten Energy helps solve the world’s most pressing energy challenges with a broad range of energy storage solutions across the Essential Power, Motive Power, Transportation, Military and Government sectors. Headquartered in Alpharetta, Georgia, we partner with some of the world’s most recognized companies to meet the growing demand for reliable and sustainable energy storage capacity. Stryten powers everything from submarines to subcompacts, microgrids, warehouses, distribution centers, cars, trains and trucks. Our stored energy technologies include advanced lead, lithium and vanadium redox flow batteries, intelligent chargers and energy performance management software that keep people on the move and supply chains running. An industry leader backed by more than a century of expertise, Stryten has The Energy to Challenge the status quo and deliver top-performing energy solutions for today and tomorrow. Learn more at stryten.com.

Disclaimer :

Stryten Energy is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.