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Business Process Manager

Business Process Manager

Greymatter InnovationzMexico, Mexico
Hace 1 día
Descripción del trabajo

The Business Process Manager will play a pivotal role within the Digital Operations PMO team, acting as a strategic partner responsible for overseeing and optimizing business processes to improve efficiency, reduce costs, and enhance overall organizational performance. The individual will work with cross-functional teams to design and establish effective processes and an operating model that includes clear process ownership, roles, responsibilities and workflows for Gilead US’s digital operations org.

Required Qualifications

  • 5-6 years of experience in digital operations or process improvement, preferably within life sciences, or consulting organizations.
  • Strong understanding of digital lifecycle and marketing operational workflows.
  • Hands-on experience managing PMO deliverables that support commercial, marketing, or operations teams.
  • Excellent project management and change management skills.
  • Proficiency in using process mapping and analysis tools.
  • Strong communication and interpersonal skills.
  • Ability to work collaboratively with cross-functional teams.
  • Strong analytical and problem-solving skills.

Preferred Skills

  • Proficient with creation of executive presentations, dashboards and status updates for leadership.
  • Knowledge of process modeling and improvement methodologies is desirable (e.g., Six Sigma, Lean, BPM).
  • Proficiency in project management software, eg. Workfront.
  • Familiarity with GenAI platforms, content enablement solutions, or workflow / PMO tools.
  • Experience with Smartsheet, Veeva Vault Promomats, or other enterprise collaboration tools.

    • Key Responsibilities

    1.Process Design and Documentation :

  • Identify, document, and understand existing business processes. Analyze processes to identify bottlenecks, inefficiencies, and areas of improvement. Develop KPIs to measure process effectiveness.
  • Design new processes or redesign existing ones to improve efficiency and productivity. Create process maps, flowcharts, and documentation to ensure clear understanding and communication of processes.
  • Develop comprehensive documentation of digital processes, guidelines, and standard operating procedures (SOPs) for each of our Ops capabilities (Marketing Automation, Web, AI, CPC and PMO).

    • 2.Process Adoption & Change Management :

  • Promote tool adoption and process standardization by ensuring adherence to governance and operational frameworks.
  • Develop and maintain comprehensive documentation including SOPs, workflows, playbooks, and user guides.
  • Create and execute training plans, onboarding materials, and communication strategies to drive engagement and adoption of internal tools.
  • Support change management for product rollouts, including stakeholder alignment and readiness assessments.

    • 3.Monitoring and Optimization :

  • Continuously monitor and evaluate the performance of processes. Identify opportunities for further optimization and automation. Recommend and implement improvements to achieve business objectives.

    • 4.Internal Product Management

  • Collaborate with leadership to shape product strategy for new DSO capabilities / products, feature roadmaps, and release plans for internal tools supporting digital operations.
  • Translate stakeholder needs into clear, actionable business requirements, user stories, and acceptance criteria.
  • Partner with cross-functional stakeholders to define operating model and workflows for the products
  • Monitor usage data, track key performance indicators, and gather user feedback to inform continuous product improvement.
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    Manager • Mexico, Mexico