Aftermarket Customer Support Representative, Level 3 M-F

CompanySafran CabinJob FieldCustomer services and supportLocationSanta Maria, California, United StatesContractPermanent, Full-timeSalary$40,270 - $68,150 USDJob OverviewPUBLISHEDResponsibilitiesSupport and review customer escalations for claims, invoice disputes, and overdue accounts until resolvedResolve Returned Merchandise Authorizations, customer claims and invoice disputesAttend CRM Front Desk requestsEnsure Customer Purchase Orders are processed accurately and entered within a timely manner using the company ERP system (M3)Address pricing requests (RFQ) for routine and non-existent items, with various departments (Industrialization, Finance, Process Engineering, etc.) using historical data, catalogs, and a price calculatorUtilize the M3 (ERP) system to respond to customer inquiries and update Customer PosParticipate in daily Customer PO updates with the aftermarket team (i.E., BOARD Reviews)Collaborate with operations and supply chain to expedite ordersAssist in customer escalation with the Aftermarket ManagerPartner closely with the Integrated Project Team (IPT)Back-up to invoicing activities, to ensure this is done timely post-shipment, ensuring tracking numbers are receivedBack-up support for Pull & Ship Orders between Stockroom, QA, and OperationsReview and set up new customersParticipate in daily Customer PO updates and update prioritiesTraining other Customer Support Representatives, as neededOther duties, as assignedJob RequirementsEducation : High school diploma required; Bachelor's degree preferred.Experience : Minimum of 6 years of data entry and customer service experience, preferably in a manufacturing supply chain environment.Able to accurately handle complex tasks and meet tight deadlines.Ability to manage difficult customer interactions and find effective solutions.Works well under pressure, collaborating with various teams to meet customer needs and improve service.Efficiently manages multiple tasks while maintaining high quality service.Identifies problems and negotiate solutions that satisfy both customers and the company.Proactively suggests process improvements for greater efficiency and better customer experience.Company InformationSafran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets.Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible.Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in, and holds, alone or in partnership, world or regional leadership positions in its core markets.Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies" ranking.Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems, providing airlines and OEM Customers with distinctive aircraft branding, and their passengers with a safe, comfortable and enjoyable flying experience.WorkplaceAirpark Drive CA, Santa Maria, California, UNITED STATES#J-

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