Anti Fraud Operations...

About the Company DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. As part of our Anti-Fraud & Investigations team, you'll be on the frontlines of protecting the integrity of our platform and ensuring a safe, fair experience for all users — from consumers and couriers to restaurants and partners. To succeed in this role, you'll need strong investigation skills, a solid fraud prevention mindset, and the ability to identify and navigate social engineering tactics. You should feel comfortable working with ambiguity and balancing behavioral insights with data analysis. You'll also collaborate with external vendors, internal stakeholders, and cross-functional global teams, so strong communication and relationship management skills are essential. Experience in the food delivery or restaurant industry is a plus, especially if you understand operational vulnerabilities and fraud risks in this space. Investigate suspicious patterns across users, drivers, passengers, couriers, restaurants, and customers — using both data and qualitative insights to uncover root causes.

Identify and map fraud schemes, including social engineering tactics, account manipulation, and abuse of policies or incentives.

Manage relationships with vendors or third-party fraud tools, ensuring service quality and alignment with internal needs.

Collaborate across global teams, sharing knowledge, building playbooks, and coordinating multi-market investigations.

Monitor fraud KPIs and trends, delivering insights and reporting findings to leadership and other stakeholders.

Key Projects You'll Likely Work On :

Data Science & Analytics – to detect anomalies and model fraud risk.

Product & Tech teams – to test and implement preventive features.

Legal, Compliance & Risk – especially for escalated or sensitive cases.

Other regional Anti-Fraud teams – sharing insights and aligning global actions.

Fraud investigations or risk analysis previous experience.

Strong understanding of fraud schemes and social engineering tactics - you may not have all information and must go deeper on your research.

Ability to collaborate effectively across global and cross-functional teams, working across time zones and cultures.

Fluency in English (spoken and written); Prior experience in the mobility service, food delivery, logistics, or restaurant tech industry.

Experience managing vendors, external partners & tools.

Understanding of compliance, KYC, or trust & safety frameworks.

Knowledge of local fraud trends in Latin America.

We are data-driven : We are strong believers in making informed decisions, that's why we are data-driven. When we work to help our partners and colleagues win, we win, too.