Platform Operations Engineer III

Overview

GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.

The Platform Engineer in the SRS domain is accountable for building, operating, and evolving the Retail Servicing Platform. This includes enabling secure, scalable, and resilient infrastructure for servicing applications across LATAM markets, with a focus on automation, observability, and compliance.

Responsibilities

• Collaborate with product and servicing teams to design, build, and operate platform capabilities that accelerate delivery of customer value with high quality, velocity, and safety.
• Develop and maintain standardized tooling for deploying and running SRS applications, ensuring alignment with enterprise best practices and compliance requirements.
• Continuously evolve the SRS platform to adopt modern technologies that improve performance, resiliency, and cost efficiency.
• Ensure the platform is secure, scalable, and highly available, supporting critical servicing workloads such as insurance, fee processing, and regulatory logic.
• Architect and implement self-service capabilities for SRS teams by automating provisioning, deployment pipelines, and observability workflows to reduce operational overhead and eliminate manual touchpoints.
• Participate in cross-functional initiatives to raise engineering standards and align platform strategy with broader SRS release goals.
• Build automation for platform operations, infrastructure provisioning, and environment management using tools like Terraform, Ansible, and Azure DevOps.
• Implement automated controls and compliance checks into the platform to support cybersecurity and audit readiness (e.g., Splunk SIEM integration, SSL enforcement).
• Participate in on-call rotations to ensure rapid resolution of platform-related incidents, especially during SRS release windows.
• Optimize platform FinOps by monitoring usage, cost drivers, and scaling strategies.
• Ensure robust observability and performance monitoring using OpenTelemetry, Grafana, and Splunk.

Qualifications

Benefits and Diversity

GM Financial is committed to creating an environment that supports work-life balance and wellbeing, with competitive salary and benefits. Our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours.

Equal Opportunity

GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, gender expression, veteran status, disability, or any other characteristic that undermines human dignity.

Job Details

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