Customer Support Analyst

We're Hiring : Customer Support Analyst

At Deal Engine , we use artificial intelligence to automate and revolutionize the travel industry . Our mission? Make traveling easier, faster, and stress-free !

Ever wondered what happens to your plane tickets when you miss a flight? Did you know you can recover some money? Or that you could change a flight without spending hours on the phone ?

We solve these challenges—and more! Working closely with airlines like LATAM and Gol , online travel agencies like Despegar , and operating in 18 countries across 3 continents , we are shaping the future of travel.

We're looking for a Customer Support Analyst to join our team and make a direct impact on our customers' experience.

What you'll do :

• Stakeholder Collaboration : Partner with Product Owners and Engineers to relay customer feedback, align on priorities, and resolve issues.
• Issue Analysis & Escalation : Triage support tickets, diagnose root causes, document steps, and escalate complex issues.
• Communication & Follow-Up : Keep customers updated, ensure timely fixes, and close the loop effectively.
• Reporting & Insights : Generate reports on ticket status, SLA compliance, and customer feedback.

Day-to-day highlights :

Who we're looking for :

Requirements :

Bonus points for :

Why join us?

You'll be part of a fast-growing, innovative team solving real problems for travelers worldwide. Your work will have direct impact , and you'll grow alongside passionate, smart colleagues.

Ready to make travel easier for everyone? Apply today!