Senior Manager, Technical Program Management

About the team

SHIELD (Security, Help, Identity, Experience, Lifecycle, Delivery) is Zillow’s unified force driving resilience, risk reduction, and best-in-class employee and customer experiences across corporate systems and security platforms. From Identity & Access Management to End-User Support, from Information Security to Zillow Home Loans, SHIELD safeguards and enables Zillow’s scale and innovation. You will join a high-impact team that spans Information Security, Application Security, Risk Management, Identity & Access Management (IAM), End-User Support, the Zillow Fulfillment Center (ZFC), Employee Experience, and corporate IT programs—enabling and accelerating how Zillow builds securely, works productively, and grows responsibly.

About the role

As the Senior Manager, Technical Program Management within SHIELD, you will lead a team of experienced Technical Program Managers and Program Managers who orchestrate execution across complex, multi-disciplinary technology and risk domains. Reporting directly to the VP, CISO, this leader will serve as a force multiplier— elevating operational excellence, driving strategic alignment, and ensuring programs deliver measurable business outcomes at scale.

You will be expected not just to manage execution, but to set vision, influence senior leaders, and build an empowered team that thrives in a fast-moving, high-stakes environment.

• Lead with Impact : Manage and inspire a high-performing team of TPMs / PMs; create clarity, accountability, and engagement around ambitious goals.
• Set Strategy & Drive Alignment : Partner deeply with SHIELD leaders and senior stakeholders to define priorities, translate strategy into execution, and ensure alignment across Security, IT, Risk, and Fulfillment portfolios.
• Elevate Execution Excellence : Build scalable and repeatable TPM frameworks that deliver secure, employee-centric outcomes while improving velocity, predictability, and stakeholder trust.
• Influence at Scale : Act as connective tissue between engineering, compliance, operations, and executive leadership; shape roadmaps, influence resourcing, and unblock delivery across the enterprise.
• Enable Decision-Making : Design governance models, communication frameworks, and executive-ready reporting that drive transparency, surface risks, and accelerate resolution.
• Anticipate & Adapt : Identify systemic risks and emerging dependencies early; partner with leaders to mitigate challenges before they become blockers.

Responsibilities

Who you are

Get to know us

Zillow is reimagining real estate to make it easier to unlock life’s next chapter.

As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting — and no matter what job you're in, you will play a critical role in making this vision a reality.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including the 100 Best Companies to Work For in 2022 list, Glassdoor Employees’ Choice Award, and more.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

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