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SaaS Engineer, Productivity and Collaboration

SaaS Engineer, Productivity and Collaboration

DropboxMexico
Hace 22 días
Descripción del trabajo

Overview

SaaS Engineer, Productivity and Collaboration – Dropbox

Join to apply for the SaaS Engineer, Productivity and Collaboration role at Dropbox.

Team Description

The Dropbox Corporate IT Engineering Team provides information technology strategy, systems, and services that enable business success. We test and implement new tools to help Dropboxers work confidently, move fast, and scale effortlessly in a Virtual First environment. Our team sources, builds, and implements technology solutions that empower and simplify work while meeting the enterprise-level standards Dropboxers expect from a global technology company.

Role Description

We are seeking a SaaS Engineer to manage, optimize, and maximize value from Dropbox’s SaaS ecosystem. The ideal candidate has hands-on experience administering collaboration platforms (Google Workspace, Slack, Zoom, Dropbox), strong scripting / automation skills, and a curiosity for exploring new features and AI capabilities. You will help ensure SaaS platforms are secure, scalable, and fully leveraged, enabling Dropboxers to get the most out of their tools.

Responsibilities

  • Administer SaaS platforms : user management, security, permissions, workflows, integrations.
  • Proactively evaluate new SaaS features and run pilots / adoption programs.
  • Measure and report on adoption and usage trends across collaboration platforms.
  • Identify opportunities to leverage AI, automation, and integrations for smarter collaboration.
  • Troubleshoot and resolve SaaS-related incidents, documenting best practices.
  • Deliver documentation, training, and communication to drive user enablement.

Requirements

  • 5+ years experience administering enterprise SaaS platforms (Google Workspace, Slack, Zoom, Dropbox preferred).
  • Experience with automation / scripting (Python, Bash, PowerShell, AWS Lambda).
  • Familiarity with SaaS APIs, integrations, and CI / CD pipelines.
  • Strong analytical skills for usage data, adoption metrics, and feature impact.
  • Excellent troubleshooting, problem-solving, and cross-functional communication skills.
  • Ability to work independently and cross-functionally, with clear communication to both technical and non-technical stakeholders.
  • Strong documentation skills, with experience maintaining knowledge bases, SOPs, and onboarding guides.

    • Preferred Qualifications

  • Certifications in Google Workspace or Slack administration.
  • Experience with SaaS adoption programs and driving user engagement.
  • Familiarity with AI / ML-powered SaaS features.
  • Background in SaaS spend optimization and vendor management.

    • Benefits

  • Medical, Dental & Vision allowance
  • Retirement, Critical Illness, Life & Income Protection allowance
  • Business Travel Protection : Travel medical and accident insurance
  • Flexible PTO / Paid Time Off policy in addition to statutory holidays
  • Perks Allowance for wellness, learning and development, food & groceries, and more
  • Parental benefits including Parental Leave, Fertility Benefits, Adoptions and Surrogacy support, and Lactation support
  • Mental health and wellness benefits

    • Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. We support diverse groups within the company.

    Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. See our AI philosophy.

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