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Technical Architect

Technical Architect

SalesforceCiudad de México, Ciudad de México, Mexico
Hace 23 días
Descripción del trabajo

Overview

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Job Details

  • Job Category : Customer Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we\'re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce\'s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Technical Architect will successfully craft and handle the delivery of sophisticated Salesforce solutions for our customers. These technologies include—but are not necessarily limited to Salesforce products and APIs, Lightning Experience and components, Apex / Visualforce, mobile development technologies, and integration / ETL technologies.

You are both a big picture thinker and in-depth problem solver, your knowledge and skills are both broad and deep. You take pride in designing systems that stand up to high volumes and won\'t fail at critical points. You have a good mix of technical and enterprise skills when it comes to architecting a solution. The solutions you design are built for the long-term and will scale with the customer\'s growth plans seamlessly. You have shown experience integrating systems via API’s as well as a strong development background.

Responsibilities

  • Collaborate with customers to define requirements, deliverables, and set and handle expectations.
  • Translate business requirements into well-architected solutions that leverage the Salesforce platform.
  • Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client\'s current and desired end states.
  • Provide oversight and governance of Salesforce projects and leading all aspects of less experienced team members.
  • Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed.
  • Lead the Release Management function of large-scale implementations, data migrations, Salesforce environment management, and deployments : DevOps and CI / CD pipeline knowledge, should have good knowledge of version control (GIT), deployment experience
  • With knowledge of agile methodologies, processes and frameworks, the Release Manager will play an important role in the planning, development, and execution of the release plan
  • Own the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation.
  • Maintain a target billable utilization aligned to the role.
  • Ability to understand a project and investigate to debug issues.
  • From time-to-time, the TA may be encouraged to partake in other pre-sales activities such as discovery and technical investigation sessions, Proof-Of-Concept (POC) development with prospects.
  • Liaise with Salesforce product teams to support client implementations.

    • Requirements

  • Expert level understanding of the Salesforce product suite
  • Understanding of systems architecture and ability to design scalable performance-driven solutions.
  • Understanding of key design and integration patterns and large data volume limitations
  • Understanding of data sharing and visibility considerations and how these play into platform architecture.
  • Familiarity with platform authentication patterns (SAML, SSO, OAuth).
  • Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.).
  • Solid understanding of environment management, release management, code versioning best practices, and deployment methodologies
  • Experience with platform security capabilities (TLS, SSL).
  • Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes.
  • Good background in design / development of large web-based systems, or complete software product lifecycle exposure.
  • Active Salesforce certifications or ability to achieve relevant certifications upon hire.
  • Being a proactive and self-managed professional committed to self-development of new skills.
  • Flexibility to travel to client site (average of 30%).

    • Preferred Qualifications

  • Salesforce Industries Platform Experience
  • TM Forum knowledge or experience
  • Professional Services or consulting experience in customer-facing environments
  • Application Development experience.
  • Agile project methodology experience

    • Unleash Your Potential

    When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

    Accommodations

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    Posting Statement

    Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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    Technical Architect • Ciudad de México, Ciudad de México, Mexico