[Solo Quedan 24h] Senior Insurance Customer Liaison...

Insurance Customer Service Role

We are seeking a skilled and empathetic customer service professional to join our team.

• Support internal and external customers with insurance-related queries and issues, providing clear guidance and resolving complex matters in a timely manner.
• Utilize multiple communication channels to effectively engage with customers, navigating various systems and platforms to deliver seamless support.
• Interpret policy details to make informed decisions within defined authority limits, promoting customer satisfaction and trust.
• Collaborate closely with departments like Claims, Underwriting, and Policy Support to ensure comprehensive solutions and resolution of customer concerns.
• Develop and implement process improvements based on trend analysis, enhancing overall operational efficiency and customer experience.