We are looking for a talented Training Instructor!

Work site: Col. Nueva, Mexicali, B.C.

⏰ Schedule: 7-4 pm, Monday to Friday.

As a Trainer at Redial BPO, your primary goal is to equip new hires and existing staff with the necessary knowledge and skills for peak job performance. You'll design and deliver engaging training sessions, foster an inclusive learning environment, and adapt materials to meet evolving campaign requirements.

Key Responsibilities

• Deliver training and refresher courses in line with established programs.
• Supervise and coach operational staff during their training period, ensuring quality standards are met.
• Design and implement valid theoretical and practical exams to evaluate learning effectiveness.
• Document and communicate any disruptive behavior or safety violations, applying corrective measures as needed.
• Modify and adapt teaching materials based on updates to client policies and procedures.

Qualifications & Requirements

Must-Haves:

• High school completed.
• Bilingual in Spanish and English (B2+ English level).
• Intermediate computer skills, including MS Office Package knowledge.
• Availability to work weekends and varying hours.
• Ability to travel between work sites.

Nice-to-Haves:

• 6 months' experience as a personal or corporate trainer.
• Technical knowledge in the development of teaching materials.
• Certifications such as EC0217 or EC0301.

Benefits & Perks

We offer a flexible and adjustable working schedule, primarily 7:00 a.m. to 4:00 p.m. PST, with a 45-hour work week. You'll enjoy working in a calm organizational climate with varied workspaces. We are committed to professional development and growth opportunities for our team members.

How to Apply

If you are a devoted educator with a passion for employee development, we encourage you to apply now!

To apply, please submit your resume and a cover letter detailing your relevant experience via the application link on this platform

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.