Asistente Contable

Customer Service : respond to emails, teams, calls regarding MO status, clearings, or any questions regarding MO process.

Update Status’ from Failed / Unknown to Void or Issued, by actioning emails from Sales Reps, HelpDesk, Agents, Retail, FinanceOps, etc.

Void Money Orders already with Issued Status, Notify GFPS to update in their system as well, once received confirmation from GFPS, proceed in updating status to void, respond that the task has been completed.

GFPS Exceptions – update status of MOs sent by GFPS daily. Email Retail accounting regarding exceptions and receive approval to Issue MOs before clearing.

Correct out of sequences and notify HelpDesk to reach out to the agent to help them get back in sequence.

Work on projects with Product Management and IT :

1. To facilitate / automize Fixing out of sequences by ranges (current process is one by one).

2. Get rid of Failed / Unknown status, proposal is to show the agents a screen informing that MOs were not processed successfully, the question would be : “Was it sold and given to the Customer?” YES or NO, if YES, they this MO would be processed as Issued and Accounted for, if answer is NO, then MO would be processed as Void and no accounting action would be taken.

These projects would require proving Product Management and IT examples of current process and testing.

Accounting, review daily clearings, bank recs, post clear any additional Credit / Debit adjustments that were not include in Clearing Detail to clear bank recs.

Month End File, review items cleared without a reference number, review all MOs that are voided on our end and notify GFPS to action the same, Post-Clear MOs that have cleared out of sequence, notify GFPS of MOs that need to be Issued. Do any corrections that need to be done to ensure we’re matching with GFPS.

Customer Service : respond to emails, teams, calls regarding MO status, clearings, or any questions regarding MO process.

Update Status’ from Failed / Unknown to Void or Issued, by actioning emails from Sales Reps, HelpDesk, Agents, Retail, FinanceOps, etc.

Void Money Orders already with Issued Status, Notify GFPS to update in their system as well, once received confirmation from GFPS, proceed in updating status to void, respond that the task has been completed.

GFPS Exceptions – update status of MOs sent by GFPS daily. Email Retail accounting regarding exceptions and receive approval to Issue MOs before clearing.

Correct out of sequences and notify HelpDesk to reach out to the agent to help them get back in sequence.

Work on projects with Product Management and IT :

1. To facilitate / automize Fixing out of sequences by ranges (current process is one by one).

2. Get rid of Failed / Unknown status, proposal is to show the agents a screen informing that MOs were not processed successfully, the question would be : “Was it sold and given to the Customer?” YES or NO, if YES, they this MO would be processed as Issued and Accounted for, if answer is NO, then MO would be processed as Void and no accounting action would be taken.

These projects would require proving Product Management and IT examples of current process and testing.

Accounting, review daily clearings, bank recs, post clear any additional Credit / Debit adjustments that were not include in Clearing Detail to clear bank recs.

Month End File, review items cleared without a reference number, review all MOs that are voided on our end and notify GFPS to action the same, Post-Clear MOs that have cleared out of sequence, notify GFPS of MOs that need to be Issued. Do any corrections that need to be done to ensure we’re matching with GFPS.

• Experience of two years or more in similar positions
• Experience working with accounting systems in English
• Ability to work as a team and under pressure
• Focused on meeting targets
• High multitasking abilities and organizational skills
• A great team player and ability to adapt to an ever-changing environment
• Effective problem-solving skills
• Proficient with Word, Excel, and Outlook