Senior Key Account Manager

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About PayJoy

PayJoy is a mission‑first credit provider dedicated to helping under‑served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on‑ramp for new customers to enter the credit system. Through PayJoy’s point‑of‑sale financing and credit cards, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro‑entrepreneurs, and provide safety acts as insurance for tough times. Through our cutting‑edge machine learning, data science, and anti‑fraud AI, we have served over 17 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The senior Key Account Manager will be responsible for nurturing and expanding the key partner relationships ensuring the highest level of customer satisfaction; leading a dedicated team to ensure we grow these accounts with high quality, profitable sales and designing; implementing, and managing these accounts marketing and channel requirements ensuring maximum exposure for growth within the channels.

Key responsibilities

• Develop and execute account plans that drive profitable growth for a group of accounts. Identify opportunities for upselling, cross‑selling, and expanding our product or service offerings to meet the partners’ evolving needs.
• Establish and maintain strong, trusting relationships with key stakeholders to accelerate and resolve any incidences to keep the sales process moving forward, ensuring their satisfaction and act as the primary point of contact.
• Lead a team of direct reports and cross‑functional teams. Coordinate efforts to ensure all teams work cohesively to meet account goals, manage deliverables, and exceed business expectations.
• Utilize data and analytics to assess account performance, track KPIs, and identify areas for improvement. Develop and implement data‑driven strategies to optimize account profitability.
• Ensure clear and effective communication between the partner, internal teams, and stakeholders. Regularly report on account performance, share insights, and align strategies to exceed growth and profitability goals.
• Oversee contract negotiations, renewals, and amendments to ensure favorable terms for both the partner and PayJoy. Ensure compliance with our internal processes of setup, fraud controls, reconciliation, invoicing, etc.

Qualifications

Excellent communication, persuasion, and negotiation skills.

Benefits

PayJoy Principles

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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