Business Intelligence Analyst, Ncrc, Mx Cfx

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Please do not contact the recruiter directly.DescriptionThe Amazon Mexico team is looking for a talented, smart, and entrepreneurial Business Intelligence Analyst (BA) to help us build an exceptional Customer Fulfillment Experience (CFX) in the complex and exciting Delivery, Concessions and Returns space to support Mexico fast-paced growth.As a Business Intelligence Analyst (BA) in this team, you will be responsible for driving and building analytics solutions about behavioral patterns, supply chain defects, and opportunities throughout the purchase and post-purchase journey in MX.As a Business Intelligence Analyst (BA), you'll be at the heart of Amazon's data-driven culture, building programmatic and analytics solutions that power intelligent business decisions and solve opportunities about concessions & returns policies, operating procedures, network and product / program's logic.

Your insights will shape strategy, drive customer satisfaction, and drive business growth and profitability across one of Amazon's most critical areas.You will partner closely with WW and MX's Product Managers, Program Managers, Applied Scientists, Engineers, Operations managers to solve business problems and should be skilled at translating complex or ambiguous problem statements into analytic requirements.Additionally, you will act in an analytic consultative capacity and can both articulate the "so-what" of your analytic results and model potential / real outcomes of proposed solutions to senior leadership.A successful candidate will develop a strong understanding of our business and make data-driven conclusions and programmatic solutions with direct impact in Amazon's profitability.

They will be comfortable with ambiguity and learning new analytical skills, while working in a fast-paced dynamic environment.Key job responsibilitiesStrategic Insights and SolutionsYou follow Amazon product development best practices and work backwards to identify gaps and defects in customers shopping journey.Spearhead business intelligence initiatives that directly impact Amazon's profitability.You develop advanced analytical metrics and models to uncover hidden business opportunities.Present compelling insights, programs, workflows, policies recommendations to senior leadership, influencing key decisions.Innovate with Advanced AnalyticsHarness the power of Large Language Models (LLMs) to generate business impacting insightsLead data-driven discussions with Product teams to accelerate growthPioneer new methodologies in abuse and defect analytics, setting industry standardsCreate intuitive and automated analytical tools that transform complex data into clear, actionable insightsContinuously innovate and simplify tools and processes, maximizing impactInfluence Through CommunicationCraft compelling narratives from data, influencing key stakeholdersDevelop effective metrics that shape the future of Amazon's purchase, delivery and returns experienceCollaborate across teams to drive adoption of data-driven strategiesAbout The TeamJoining the CFX team means partnering with a dynamic and creative group who set a high bar for innovation and success in a fast-paced and changing environment.We are looking for a leader with super-powers in analytics and getting things done (a not-that-frequent combination).

Inclusive team cultureAt Amazon we embrace our differences and we are committed to furthering our culture of inclusion.

We host annual and ongoing learning experiences.

Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work Life BalanceWe believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment.

We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members.

We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.

We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.Basic Qualifications1+ years of program or project management experienceBachelor's degree or equivalentSpeak, write, and read fluently in EnglishPreferred QualificationsKnowledge of Lean principles and DMAIC methodologyExperience in MS Access and SQLExperience in requirement gathering and ability to write clear and detailed requirement documentOur inclusive culture empowers Amazonians to deliver the best results for our customers.

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