Bilingual Fraud and Customer Care Representative

🔐 Bilingual Fraud & Customer Care Representative – Advanced English (Hybrid)
📍 Location: Mexico City
🕒 Schedule: Full-time | Rotating shifts
Protect Experiences. Support Customers. Make an Impact.
Customer care goes beyond service — it’s about trust, security, and quick decision-making.
We are looking for bilingual professionals with strong analytical skills and a passion for customer protection to join our Fraud & Customer Care team.
🎯 Your Mission
Detect, prevent, and stop potential fraud through detailed account and charge analysis
Validate or decline transactions requested by merchants or internal partners
Support customers during travel or emergency situations
Apply risk assessment and company policies to protect customer accounts
Deliver excellent customer service while working in a dynamic, fast-paced environment
💼 What You Bring
Advanced English (spoken and written)
Residence in Mexico City or Metropolitan Area
High analytical and risk evaluation skills
Digital proficiency (multiple systems, Outlook, Office tools)
Strong attention to detail and ability to work under pressure
Flexibility to work rotating schedules, including weekends
Excellent written and verbal communication
Proactive mindset and customer-focused attitude
🌟 What We Offer
Competitive base salary
Performance bonus incentives
Comprehensive medical, dental, vision, life, and disability benefits
Retirement and financial well-being support
Hybrid, onsite, or virtual work model (depending on business needs)
Paid parental leave (based on location)
Wellness programs and confidential mental health support
Ongoing training and career development opportunities
Join a global organization where your decisions matter, your growth is supported, and your skills help protect millions of customers worldwide.
👉 Apply today and take your career to the next level.