Player Experience & Community Operations Coordinator

Player Experience & Community Operations Coordinator

As a Player Experience & Community Operations Coordinator , you will support players while also overseeing playtest operations and managing our online community. This role blends customer support, operational coordination, and community engagement to ensure a seamless and high-quality player experience.

What You Will Do:

• Provide timely, professional support to players by resolving inquiries and technical issues.
• Gather and share player feedback with Development and QA teams to drive improvements.
• Enforce community guidelines and handle moderation, warnings, or escalations when necessary.
• Document interactions and contribute to support resources and reporting.

Playtest Operations

• Coordinate end-to-end playtests, ensuring proper backend setup and smooth execution.
• Manage schedules, participant communication, timelines, and budgets.
• Track results and share actionable insights with internal stakeholders.

Community Management

• Oversee and moderate our Discord server, fostering a positive and engaged community.
• Respond to community concerns and encourage healthy discussion.
• Act as the bridge between players and internal teams.

To Be Successful You Will Have

• 2+ years of experience in player support, community management, or operations.
• Excellent English communication skills (written and verbal).
• Strong organizational and multitasking abilities.
• Experience moderating online communities (Discord experience preferred).
• Solid troubleshooting skills and customer-first mindset.
• Ability to remain professional under pressure.
• Flexibility to work shifts, including weekends if required.

In Return You Can Expect

• Competitive benefits package including private medical care, sport card, birthday leave, and holiday allowance.
• Exposure to global gaming projects and leading technology partners.
• Access to internal and external learning platforms.
• Clear development pathways and internal mobility opportunities.

About Us:

Lionbridge Games delivers the gaming experience you envision to any global audience. Our passionate global gamers help bring every aspect of your game to life, without compromise. Our services include narrative design, game localization, voiceover recording, subtitling, quality assurance testing, and player experience services. Lionbridge brings the highest quality and most precise testing to every game you develop-everywhere it will be played.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Breaking Barriers. Building Bridges.