Senior Customer Architect - Mexico City

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Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

Role Overview

We are actively seeking a Senior Customer Architect in Mexico City with an understanding of technology and hands‑on experience in key IT domains, notably Observability, Cybersecurity, and Enterprise Search. You should possess a strong technical background, preferably with experience in cloud‑based software solutions.

While previous experience with Elastic solutions is not a prerequisite, an eagerness to adopt our suite of solutions and apply them effectively to solve customers’ challenges is critical. You will drive the consumption of Elastic solutions by aligning them with customer business objectives, onboarding customers, securing adoption, and facilitating expansion.

Responsibilities

• Collaborate closely with the account team to provide ongoing technical coverage and support.
• Define the technical success plan for each customer, outlining the optimal use of Elastic solutions to achieve their business objectives.
• Ensure a successful technical customer journey, from onboarding to adoption, while continuously driving the consumption of Elastic solutions.
• Understand and articulate the value proposition of Elastic solutions and align them with the customer’s business goals.
• Work closely with customers to identify and eliminate technical frictions, promoting smoother adoption and implementation.
• Liaise between customers and support, as necessary, to ensure an optimized support resolution experience.
• Collaborate with the Service Team to deliver personalized, frictionless solutions that meet the unique needs of each customer.
• Translate customer business needs into technical requirements for Elastic solutions.
• Find opportunities for expansion, which the account team takes over to grow annual recurring revenue (ARR).
• Foster ongoing customer relationships, ensuring continued increase in utilization of Elastic solutions.
• Continuously review customer consumption, proactively suggesting upgrades and enhancements to increase value and drive further consumption.

Qualifications

Benefits

EEO Statement

Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law.

Accessibility

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all. To request an accommodation during the application or recruiting process, please email candidate_accessibility@elastic.co . We will reply within 24 business hours of submission.

Legal Information

Applicants have rights under Federal Employment Laws. Please see the Privacy Statement .

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