SAP Mexico Next Gen - Cloud Renewals

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At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What You’ll Build

The SAP Mexico Next Gen program is a global-minded, strategic, paid graduate program that provides recent university graduates with opportunities to find purpose in their careers. This is more than a graduate program, it’s the foundation for a career built on connection, creativity, and impact.

Position title : SAP Mexico Next Gen – Cloud Renewals

Location : Mexico City, Mexico

Expected Start : December 2025

Duration : 24 Months

Schedule : 40 HR / week

Responsibilities

The SAP Mexico Next Gen – Cloud Renewals will work directly with a Cloud Renewal Executive (CRE). A CRE has overall responsibility for the daily management of assigned Cloud Renewals customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers. The focus of this position is to maximize the value that customers and SAP receive through cloud renewals and use of the customers deployed cloud software.

The CRE is expected to serve as the primary point of contact for the customer during renewal negotiations and to maintain customer satisfaction throughout the renewals process. The CRE is responsible for delivering end-to-end renewal execution through partnership with Customer Engagement Executives and Account Team, driving toward and ensuring mutually beneficial and successful outcomes. This role is responsible for interfacing with customers on SAP’s behalf to negotiate commercial terms and drive incremental revenue. The CRE will primarily interact with customers via telephone.

• Develop and implement account strategies and implementation plans for renewal customers that increase revenue retention and growth.
• Increase cloud revenues through improved renewal rates, inclusive of cross or upsell and potential restructures of the contract.
• Maintain a close working relationship with other regional business teams such as Customer Success Partners (CSPs), Account Executives (AEs), Global Account Directors (GADs) and other customer facing personnel in support of customers and corporate functions necessary to support all assigned accounts.
• Deal management and commercial negotiation of the entire opportunity life cycle for renewals by providing end-to-end renewal execution support; maintain knowledge of commercial negotiation, renewal execution, support on transactional steps related to renewals and replacements.
• Provide renewal forecasting support by accurately evaluating renewals 12 months in advance of expiration date; clean up data inconsistencies and ensure accurate values and contract dates and maintain through their life cycle.
• Act as an intermediary for Deals Desk, Legal and other internal SAP Support teams for those accounts within their portfolio. Able to Liaise with various approval steps including rev rec, finance, office of CFO, legal, etc.

Qualifications

What You’ll Bring : We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

Ideal Majors / Concentration : Business, Accounting, Finance, other related majors

Where You Belong

Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

In the Cloud Renewals Center, our people and our culture are central to our success! Cloud Renewal Executives demonstrate skills and knowledge in the area of renewal strategy, deal architecture, customer negotiation and internal navigation of commercial and legal teams. If you’re looking for a new challenge, on a growing, impactful, and supportive team, the Cloud Renewal Center is the place for you!

EEO Statement

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and / or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team : Careers@sap.com. For SAP employees : Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.

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