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Director of Hotel Operations - Lifestyle Americas (LAC)

Director of Hotel Operations - Lifestyle Americas (LAC)

Hyatt Hotels CorporationMexico
Hace 1 día
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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Director of Hotel Operations - Lifestyle Americas (LAC)

The Lifestyle Group at Hyatt is seeking a passionate and detail-oriented leader to join our dynamic team in the Latin America. This role offers a unique opportunity to support the hotels within our lifestyle portfolio in shaping distinctive, design-forward hospitality experiences.

Who We Are

At Hyatt, our ambition is bold : to be the most responsive, most innovative, and best-performing company in hospitality. Within that vision, The Lifestyle Group stands apart—anchored in design that resonates, cultural relevance that inspires, and guest experiences that cannot be found anywhere else.

The Lifestyle Group is more than a collection of hotels—it’s a movement within hospitality. We are building an organization that is more agile, more accountable, and more inspiring, anchored by our commitment to colleagues, guests, and owners alike. Here, you’ll help write the next chapter of hospitality—one defined by cultural relevance, brand integrity, and transformative experiences.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include :

  • Annual allotment of free hotel stays at Hyatt hotels globally
  • Work-life benefits including well-being initiatives such as a complimentary Headspace subscription
  • A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
  • Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

The Director of Hotel Operations – Lifestyle Group supports a portfolio of 10‑12 hotels across Latin America & the Caribbean, collaborating with the Americas Operations team and NYC Lifestyle Hub to deliver exceptional brand-focused guest experiences and strong financial results. This role is accountable for operational performance, owner relations, brand integrity, and strategic guidance on Food & Beverage operations, ensuring alignment with Hyatt’s growth strategy and brand standards.

Key Responsibilities

  • Support Annual Business Plan process for assigned hotels, setting and monitoring financial, operational, and F&B targets.
  • Partner with General Managers to identify and address performance gaps, including F&B service delivery and profitability.
  • Act as liaison between hotel teams and ownership groups, participating in business reviews and operational updates.
  • Collaborate with cross-functional teams (Finance, Commercial, Legal, HR, F&B) to drive holistic hotel performance.
  • Assist in planning / execution of hotel openings, re‑brandings, and transitions, focusing on operational readiness and F&B concept alignment.
  • Champion brand standards and ensure hotels reflect the unique identity of the Lifestyle Group, especially through F&B experiences.
  • Provide coaching and mentorship to hotel leaders, supporting their development and readiness for future leadership roles.
  • Contribute to talent development and succession planning, focusing on building diverse and inclusive teams.
  • Collaborate with 3rd party restaurant partners / chefs to ensure contractual responsibilities are met and financial targets achieved.
  • Represent the company in external forums, including speaking engagements, industry conferences, and meetings with existing or potential ownership groups to promote Hyatt’s brand and strategic vision.
  • Network in critical markets to identify external General Manager talent and provide strategic input on GM hiring decisions to ensure alignment with Hyatt’s leadership standards.
  • Demonstrate a commitment to Hyatt’s core values and culture of care.
  • Other duties, responsibilities, and qualifications may be required and / or assigned as necessary.

    • Qualifications

    Required Skills & Qualifications

  • Minimum 8+ years of hotel operations experience, including exposure to Food & Beverage leadership.
  • Experience as a Director of Operations or General Manager in a lifestyle or boutique hotel setting preferred.
  • Bachelor’s degree in Hospitality, Business, or a related field preferred.
  • Ability to travel up to 75% across Latin America & the Caribbean.
  • Strong interpersonal skills.
  • Demonstrated ability to communicate effectively with diplomacy and sensitivity, while influencing stakeholders and driving alignment across diverse groups. Passion for developing talent and fostering inclusive team cultures.
  • Ability to thrive in a fast‑paced, high‑pressure environment.
  • Fluency in Spanish, written and spoken.

    • Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

    All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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