Senior Support Engineer

Unlock Your Future with NexamindsAt Nexaminds, we're on a mission to redefine industries with AI.

We're passionate about the limitless potential of artificial intelligence to transform businesses, streamline processes, and drive growth.Join us on our visionary journey.

We're leading the way in AI solutions, and we're committed to innovation, collaboration, and ethical practices.

Become a part of our team and shape the future powered by intelligent machines.

If you're driven by ambition, success, fun, and learning, Nexaminds is where you belong.Nexaminds is looking for a Senior Engineer to lead our support engineering pod.

This role is ideal for someone who thrives in high-responsibility environments and wants to have a direct, visible impact on customer satisfaction and product stability.

You'll serve as the technical lead of a small, agile team composed of mid-level engineers and a QA.

While the team handles the bulk of execution, you'll be responsible for architecting solutions to recurring issues, reducing support load through systemic improvements, and mentoring engineers to deliver consistently high-quality fixes.Qualifications we are looking for : 6+ years of experience as a software engineer, with at least 2 in a senior or lead capacityStrong command of Python, TypeScript, and related web / backend frameworks (e.g. , FastAPI, Django)Experience working with SQL databases, designing schemas, and optimizing queriesAbility to debug and trace issues across distributed systems and microservicesFamiliarity with CI / CD pipelines and working with cloud infrastructure (AWS / GCP)Demonstrated experience owning delivery in agile / sprint-based teamsExcellent written and verbal communication skills.

You will be the glue between engineering and customer-facing teamsExperience working in a support engineering, DevOps, or SRE-type roleJob duties : Act as technical lead for the support pod, owning resolution of escalated or complex ticketsMentor and guide two mid-level engineers and a QA to ensure high-quality, consistent deliveryArchitect durable fixes for systemic issues and refactor brittle areas of the codebaseDebug and diagnose customer-reported issues in production and staging environmentsCollaborate with the triage team to provide sizing, prioritization, and resolution paths for incoming ticketsWrite technical design documents for recurring problems or larger fixesLead code reviews, ensuring technical excellence and maintaining a high bar for performance, security, and maintainabilityPartner with QA to expand test coverage and validate releasesWhat you can expect from usHere at Nexaminds, we're not your typical workplace.

We're all about creating a friendly and trusting environment where you can thrive.

Why does this matter?

Well, trust and openness lead to better quality, innovation, commitment to getting the job done, efficiency, and cost-effectiveness.Stock options Remote work options Flexible working hours Benefits above the lawBut it's not just about the work; it's about the people too.

You'll be collaborating with some seriously awesome IT pros.You'll have access to mentorship and tons of opportunities to learn and level up.Ready to embark on this journey with us?

If you're feeling the excitement, go ahead and apply