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Senior Customs Operations Specialist
beBeeCustomsMexico City, Ciudad de México, MexicoHace 3 días
Descripción del trabajoBachelor's degree in International Business, Foreign Trade, Customs, or a related field Advanced English – both written and spoken (mandatory) Minimum of 5 years of experience in the customs field, specifically in customer service leadership roles Strong knowledge in : Import and export procedures and customs compliance Shipment tracking and logistics coordination Service KPIs (NPS, response times, resolution rate, etc.) Customs regulations and international logistics CRM systems and logistics platforms Strong problem-solving skills and ability to work under pressure Proven track record in improving customer service performance and reducing complaint rates
Customer Service Manager Job Description
We are seeking a Customer Service Manager with strong expertise in customs operations to lead our customer service team and oversee the smooth execution of import and export processes.
Key responsibilities include :
- Leading, motivating, and managing the Customer Service team focused on customs operations
- Monitoring and ensuring timely follow-up of national and international shipments
- Coordinating import and export processes in compliance with current regulations
- Tracking and analyzing key performance indicators (KPIs) to drive service excellence
- Identifying opportunities for process improvements and customer satisfaction
- Designing and implementing strategies to reduce customer complaints and response times
- Ensuring timely resolution of operational and customer-related issues
- Collaborating with customs brokers, internal departments, and customs authorities
Requirements :
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Operation Specialist • Mexico City, Ciudad de México, Mexico